sathya john
general manager - iberia
About
I am an award winning customer service and sales professional with experience of event creation and management, team leadership, recruitment and training. I have led teams through restructure and change, working as part of a diverse international team I have project managed the implementation of a social media channel which improved employee communication, as well as delivering brand and product development, on time and within budget. Experience of sourcing and negotiating properties and event venues, negotiating contracts with suppliers, and ongoing supplier relations. This experience has been gained across leisure and tourism, and health and fitness sectors.
spain
barcelona
staffing and recruiting
tourism, management, travel management, leisure, tour operators, hotels, customer service, training, event management, recruiting, leisure travel, negotiation, team management, sales, hospitality, account management, team leadership, coaching, online travel, business travel, incentives, logistics, performance management, project planning, hospitality industry, revenue analysis, dubstep, sandcastle, training delivery, yield management, marketing, new business development, budgets, social media
Experience
head of talent and development
cpm international contact centre - barcelona
supplier relationship manager
the travel corporation
operations support manager
cpm international
team manager
thomas cook
youth head representative
thomas cook
customer service representative
thomas cook
general manager - iberia
customer management resourcing (cmr)
team leader
patientline
* Responsibilities & Key Outputs * Managed a team of customer service consultants handling complaints, via telephone, email and written correspondence * Responsible for leading and performance managing the team to deliver agreed KPIs, excellent quality and customer service * Supported line manager in recruiting and training contact centre staff via local agency, direct advertising and recommend a friend * Facilitated recruitment assessment centres (competency based interviews, presentations and practice exercises such as coaching, telephone manner, etc.)
recruitment, training and placements executive
thomas cook
london services manager
contiki holidays
Education
bexley grammar school
home learning college
toastmasters spanish bilingual sf
sathya john's Contact Information
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