Satawat Phanitdasack

• Coordinated end-to-end data labeling and generation projects, ensuring on-time delivery and compliance with strict quality standards. • Conducted first-round data QA and rubric-based evaluations, collaborating with lead reviewers to resolve edge cases and maintain rubric accuracy. • Served as the main operational point of contact for expert contributors by answering questions, resolving blockers, issuing reminders, and conducting 1:1 follow-ups. • Monitored project KPIs and quality metrics, distributing weekly updates to stakeholders and addressing performance gaps. • Built workflow documentation, Q&A guides, and quality-control processes that improved data consistency and reduced recurring errors.

• Supervised a team of 40+ student employees, delegating tasks and ensuring shift accountability. • Served as the primary liaison between full-time staff and student workers to streamline communication. • Monitored and distributed incoming tickets to appropriate queues to optimize workflow efficiency. • Developed and conducted training sessions for new hires on company policy, procedures, and customer service standards.

• Resolved 20+ daily tickets from the consultant queue via phone, email, and Zoom for UFIT Academic Technology. • Expertly diagnosed issues with connectivity, virtualization, MFA, VPN, and Office 365 across multiple OS platforms. • Delivered support for software sales, e-learning, and account security, ensuring high client satisfaction.

• Resolved 50+ technical tickets weekly via Freshservice, providing frontline QA and troubleshooting for 80+ facilities. • Deployed Microsoft Active Directory and Azure endpoint management tools, ensuring secure, reliable system performance. • Implemented Zero Trust security protocols across 10,000+ devices with FortiNAC, preventing configuration and access errors. • Developed and validated a PowerApps tool integrated with Power Automate, Microsoft Lists, and Freshservice, reducing ordering errors and process delays. • Assisted with vendor software configuration, performing integration validation to ensure system reliability.

• Utilized Audacity to analyze and organize over 30 sets of audio data obtained from innovative data collection strategies as part of an experimental project. • Shared and compared finished datasets with a small team using Google Suite. Discussed project in weekly meetings with project leads and sent data to software development team to train AI in audio detection capabilities.