Sasikanth .

Client-Tata-Docomo. Ensuring delivery of professional services as specified in the Service Level Agreements (SLA) with end customers; managing warranty terms and SLA according to the contractual scope. Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives. Manage a team of 20 people including ops leads, ops engineers and ops Managers which provide L1 & L2 support to TataDocomo on behalf of On Mobile. Liaisoning with diverse teams including Engineering, Product, Account management and Customer business and technology teams to ensure that projects are implemented in a planned manner and meet requirements of functionality while meeting internal quality standards Assisting the Sales team on new customer acquisition, proposals. Proficient in handling Scope and Change Management for change requests arising out of the changing business needs in the existing services with a keen emphasis on minimum service outage. Present periodic Dashboard reports on the current program and Client issues. Direct the coordination of all implementation tasks involving third party vendors. Controlling and monitoring the ongoing service delivery processes and ensuring exact implementation of the planned activities.