Sasa Zdravkovic

Staff Engineer, Quality Assurance @ Smith Micro Software, Inc.

About

✦ AWS Certified Solutions Architect – Associate ✦ Multi-Platform Quality Engineer with 15+ years’ progressive experience in Software Quality Assurance (9 of those years fully remote), Quality Control, DevOps, and all phases of SDLC. ✦ Technology Strategist with demonstrated success in identifying opportunities for improvement, leveraging best practices, and developing data-driven solutions that drive innovation, sustainable growth, profitability, efficiency, and customer satisfaction. ✦ Highly proficient in Atlassian Jira, Inflectra SpiraTeam, Kubernetes (K8s), and AWS. ✦ Accessible Leader skilled at collaborating across business levels, forging relationships with internal and external partners, and unifying cross-functional, global teams through a consultative approach.

Country

United States

City

Greater Pittsburgh Region

Industry

Computer Software

Skill

Communication, SafePath, Quality Assurance, Testing, Quality Control, Software Quality Assurance, Agile Methodologies, Regression Testing, Test Planning, Software Testing, Manual Testing, Installation Monitoring, Process Improvement, Client Relations, Root Cause Analysis, Continuous Integration and Continuous Delivery (CI/CD), Jenkins, Troubleshooting, Test Cases, QA Engineering

Experience

Staff Engineer, Quality Assurance

Smith Micro Software, Inc.

2010-6 - Present · 16 yrs 4 mos

Greater Pittsburgh Region

▸ Administer, configure, and continuously improve 30 environments while serving as the main support point of contact for the Quality Engineering (QE) team. ▸ Perform installations of servers and databases for projects ensuring operational excellence of the QE department. ▸ Leverage and customize key technologies including, but not limited to, AWS (Administrator), TestRail (Administrator), SpiraTeam (Administrator), Jira, Jenkins, Docker, and Kubernetes (K8s) across multiple platforms (Windows, Linux, Mac, Android, iOS). ▸ As AWS administrator, install and configure instances, databases, load balancers, and environments. ▸ Create test cases, test procedures, reports, wiki pages, and full written and video-based instructional procedures for end users. ▸ Partner with global internal teams, senior managers, and external contacts to drive SDLC and resolve complex issues. ▸ As QA subject matter expert (SME), collaborate on a wide variety of proprietary software releases. ▸ Train quality engineers on QA best practices and departmental policies / standard operating procedures (SOP) while serving as a professional mentor. ▸ Interface directly with customers throughout development to continuously align products and solutions with their specific business requirements. Selected Accomplishments: ▸ Progressed swiftly through promotions from Quality Engineer II to Quality Engineer III to current position, Staff Engineer, Quality Assurance. ▸ Customized SpiraTeam capabilities to consolidate the test process, enhancing efficiency throughout SDLC. ▸ Successfully formulated and presented strategy to significantly reduce associated costs of AWS products and licensure.