Sarvehsvaran Mathialagarajan
Service Delivery Specialist @ Fujitsu
About
Specialist in Technical, Global Service Delivery, Service Management A jovial person with a vibrant personality and a persistent mindset of encountering high rated executive provision to meet and deliver sustainability strategic.
Malaysia
Cyberjaya
Information Technology & Services
Follow-Up Sales Activity, ITIL, Server Support, Specifications, Client Follow-Up, Handle Multiple Priorities, Certificate Services, High Level Of Accuracy, Communication, Cloud Management, Ticket Operations, Contact Centers, Working with Minimal Supervision, LiveChat HelpDesk, Robotics, Global Service Management, Hardware Configuration, Helping Clients Succeed, H.248/Megaco, Email Clients
Experience
Service Delivery Specialist
Fujitsu
Malaysia
Service Delivery Specialist
Fujitsu
Selangor, Malaysia
Service Desk Specialist
FUJITSU GLOBAL SYSTEM MANAGEMENT
Handle 2nd Level inquires tickets raise from inbound calls, outbound calls, and emails. Proceed to assign the pending tickets to the resolving team by doing backlog for the team. Handle all major priority cases with lead assistance along and resolve the tickets under high priority to cut down the backlog numbers and reduce tickets volumes. Submit daily assign, backlog tickets and report as a PIC to the leads and management team
Technical Specialist
Atos
Service Desk Analyst
ATOS SERVICES (M) SDN BHD
Handle 2nd Level inquires tickets raise from inbound calls, outbound calls, and emails. Handle all major priority cases with lead assistance along and resolve the tickets under high priority to cut down the backlog numbers and reduce tickets volumes. Submit daily assign, backlog tickets and report as a PIC to the leads and management team
Technical Solutions Specialist
HEWLETT PACKARD ENTERPRISE (DXC TECHNOLOGY)
Global Service Desk, provide 1st level IT support to Syngenta employees globally Handle inbound calls, live chats and emails Assist the clients that are facing problems with their software and resolve the server issues.
Customer Service Specialist
STARHUB (AEGIS BPO)
Handle outbound and inbound calls, handle via email and follow up on pending issues Hit sales with convincing customers to purchase more on the product Provide general enquiry based on product knowledge to the clients Reliable to assist the client based on the standard AHT and ACW
Sarvehsvaran Mathialagarajan's Contact Information
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