Sarthak Verma

Customer service professional with 5+ years of experience in airline and travel operations, specializing in reservations, itinerary support, and disruption management. I have extensive experience assisting global customers across voice, email, and chat channels, resolving booking issues, schedule changes, rebookings, and refund requests while ensuring a smooth customer experience. I am known for taking full ownership of customer cases, providing clear communication, and delivering proactive solutions that improve customer satisfaction. My expertise includes flight bookings, itinerary assistance, voluntary and involuntary ticket changes, fare rules explanation, and service recovery during delays or cancellations.