Sarita Armour

• Assisted Medicare Beneficiaries through the Beneficiary Helpline to file Medicare Appeals. • Responsible for typing/merging, proofing for clarity, printing, and faxing correspondence. • Documented all steps of the Medicare Appeals process, including typing dictated statements and completely doc-umented all conversations. • Communicated with customers verbally and in writing to furnish and request review information. • Fostered effective working relationships between KEPRO’s internal and external customers. • Assisted Review Team and participated in the in identifying areas for potential improvement, as noted on case reviews and processing. • Performed other duties as assigned by the Review Support Supervisor.

I assisted customers on inbound calls to use, understand and process their Healthcare and/or Childcare Flexible Spending accounts. I am proud of the fact that I consistently made sure that my customer was comfortable in using their online accounts to keep their accounts up to date and I kept all calls completely documented by keying in the conversation so that if the caller should need to call back, there was an informative narrative of the conversation. I received several commendations from FIS and gift cards for my accuracy and customer satisfaction.