Sarika Sharma

Customer Success Representative @ ZoomInfo

About

I work at the intersection of revenue growth, customer success, and enterprise sales. With over seven years of experience across SaaS and service-based environments, I specialize in managing mid-market and enterprise accounts with a clear focus on renewals, expansion, and predictable revenue growth. In my current role, I manage a portfolio of enterprise accounts, drive value-based conversations, identify buying signals, and convert them into qualified upsell opportunities. I consistently exceed monthly growth targets while maintaining high retention and customer satisfaction. What I bring to the table: • 110%+ average target achievement • 92% renewal rate across managed accounts • £48,000+ retained and expansion revenue • 18% churn reduction through proactive risk management • Strong CRM discipline and pipeline forecasting My approach is consultative. I focus on understanding business objectives, identifying gaps, and positioning solutions that deliver measurable impact. I am comfortable engaging with decision-makers, supporting enterprise sales cycles, and collaborating with cross-functional teams including sales, onboarding, and product. I am particularly interested in enterprise sales, account management, and growth-focused roles within technology, digital transformation, and consulting environments.

Country

India

City

Chandigarh

Industry

Information Technology & Services

Skill

Sales Operations, Solution Selling, Revenue Generation, IT Service Sales, Enterprise Account Management, Microsoft Security, Cloud Security, Governance, Risk Management, and Compliance (GRC), Inside Sales, Sales, Software as a Service (SaaS), Market Research, Needs Analysis, Business Development, Customer Engagement, Customer Segmentation Strategy, Quality Management, Project Management, Change Management, Quality Control

Experience

Customer Success Representative

ZoomInfo

2024-6 - 2025-9 · 1 yr 4 mos

Chandigarh, India

Passionate about fostering growth and delivering exceptional client experiences, I specialize in solving business challenges with innovation and strategic thinking. As a Customer Success Representative, I focus on building lasting relationships, ensuring clients achieve maximum value from their SaaS platforms, and driving retention and expansion. My expertise lies in: Client Success & Relationship Management: Strengthening partnerships through proactive communication and support. Consultative Problem-Solving: Conducting needs analysis to deliver tailored solutions that align with business objectives. Business Growth Enablement: Leveraging insights and market trends to optimize performance and unlock potential. With a strong background in SaaS, IT solutions, cloud services, and software sales, I bring skills in sales forecasting, competitive analysis, negotiation, and contract management to the table. A collaborative team player, I thrive on sharing knowledge, inspiring positive change, and helping businesses evolve in an ever-changing landscape. Driven by a client-first mindset, I am committed to making every interaction a stepping stone towards success.

CSR

BeeperMD

2023-8 - 2024-4 · 9 mos

Chandigarh, India

Delivered high-quality client engagement and issue resolution in a fast-paced telehealth environment. Supported change management and client onboarding for new services and features. Maintained high CSAT scores by ensuring quick resolution of queries and proactive follow-up.

Senior Quality Analyst

eClerx

2021-4 - 2023-8 · 2 yrs 5 mos

• Investigated and addressed system issues to enhance usability and improve functionality. • Delivered in-depth training, imparting knowledge of best practices for protecting data and minimizing errors. • Evaluated and adopted new technologies to address changing industry needs. • Validated results and performed quality assurance to assess accuracy of data. • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance. • Managed customer relations by developing effective communications process. • Supported and aligned efforts to meet business and customer needs. • Mapped processes to holistically examine business flow and identify improvement opportunities.

Quality Analyst

eClerx

2018-8 - 2021-3 · 2 yrs 8 mos

Worked for an organisation in chat and inbound call customer support and handled internet, cable and telephone queue, created tickets/Tech appointments for issues not resolved over chat. I also got a chance to be a member of elite Case Study Team with objective to monitor customer interaction to generate process recommendations to improve overall business experience

Customer Service Representative

Tech Mahindra

2017-9 - 2018-10 · 1 yr 2 mos

Chandigarh, India

Provided frontline support to customers, addressing inquiries and resolving issues in a timely and professional manner. Maintained accurate records of customer interactions and inquiries, ensuring all relevant information was documented for future reference. Collaborated with team members and supervisors to address challenging customer issues and find effective solutions. Consistently met or exceeded performance targets, earning recognition for outstanding customer service and problem-solving skills.