Sarfas C

As a Purchase Executive cum RMA Support at LED World LLC, Dubai, I manage the complete procurement and sourcing cycle — from identifying reliable suppliers to negotiating favorable terms and ensuring timely delivery. I handle more than 120–150 sales orders monthly from over 40 sales representatives across the company, coordinating with a global network of 110+ suppliers spanning Southeast Asia, Europe, and the United States. I’m responsible for negotiating and executing purchase orders valued between $750,000 and $1 million monthly, consistently achieving cost-effective purchasing while maintaining product quality and delivery efficiency. I ensure the uninterrupted supply of more than 30,000 product codes, supported by a strong backup supplier network covering 80% of the product range, minimizing supply disruptions in emergencies. My role also involves managing international trade credits, overseeing shipments against Bills of Lading, and working closely with the finance team to maintain healthy cash flow and leverage supplier credit terms. I regularly categorize SKUs into fast-, slow-, and obsolete-moving items, streamline reorder levels, and coordinate with warehouse teams to maintain optimal inventory. On the RMA front, I monitor warranty and defect claims, verify quality deviations, and coordinate replacements or supplier credit notes for nonconformities. I proactively identify technical defects, initiate supplier evaluations, and blacklist underperforming vendors when necessary to protect product integrity. I continuously track key performance indicators (KPIs) to assess supplier performance, order lead times, and cost efficiency, implementing corrective actions to enhance operational performance. Through effective relationship management, I’ve built long-term partnerships with international suppliers, contributing to a resilient and cost-optimized supply chain.

As an RMA Executive at LED World LLC, Dubai, I was responsible for managing the entire Return Material Authorization (RMA) process, ensuring timely handling of product returns, replacements, and warranty claims in line with company policies and customer satisfaction goals. I worked closely with global suppliers and vendors to identify, analyze, and resolve defective or damaged product issues while maintaining strong relationships and accountability across the supply chain. My role required a mix of technical knowledge, process management, and analytical skills. I collaborated with the quality assurance and procurement teams to track product performance and identify recurring issues or component failures. Through detailed defect analysis and supplier feedback, I helped improve product quality and reduce repeat defects in future orders. I regularly facilitated communication between customers, suppliers, logistics teams, and internal departments to ensure smooth RMA operations. This included verifying warranty eligibility, processing replacements or credit notes, and ensuring each claim was handled within agreed timelines. By maintaining accurate records of claims, replacements, and supplier responses, I supported efficient after-sales and quality management processes. Additionally, I prepared detailed RMA performance and trend reports, highlighting root causes, recurring product faults, and supplier non-conformance data. These insights were shared with management and purchasing teams to drive continuous improvement and data-driven procurement decisions. My contributions strengthened supplier accountability, enhanced customer trust, and minimized financial losses due to product defects. This experience deepened my expertise in RMA handling, supplier coordination, product quality assurance, and process optimization, forming a solid foundation for continued growth in procurement and supply chain management.

As a Substation Operator at Kerala State Electricity Board (KSEB), I was responsible for the smooth and safe operation of electrical substations, ensuring uninterrupted and stable power supply across the distribution network. My role involved monitoring, controlling, and maintaining electrical systems and equipment such as transformers, circuit breakers, isolators, relays, and switchgear to ensure optimal performance and compliance with safety standards. I performed regular inspections and preventive maintenance of substation equipment to detect and correct faults before they escalated into major issues. I took a proactive approach to troubleshooting, identifying root causes of system failures, and implementing timely corrective actions to minimize downtime and ensure system reliability. My responsibilities also included load management and power distribution, balancing loads across feeders to maintain system stability and efficiency. I coordinated with control rooms, field teams, and maintenance engineers to manage scheduled shutdowns, emergency repairs, and real-time power restoration activities. I ensured the proper operation of protection and control systems, performing routine testing of relays, circuit breakers, and metering systems to confirm integrity and compliance with regulatory standards. I maintained detailed records of equipment performance, faults, maintenance tasks, and operational reports, supporting analysis and continuous improvement. Throughout my tenure, I upheld a strong safety culture, following electrical safety protocols, isolation procedures, and permit systems. My hands-on experience in power distribution strengthened my technical expertise, analytical skills, and ability to perform under pressure. This role enhanced my understanding of grid operations, equipment reliability, system protection, and preventive maintenance, building a strong foundation for my continued growth in the electrical and energy sectors.

As a Production Engineer at Gatik Greenergy, I was responsible for overseeing and optimizing daily production operations to achieve maximum efficiency, quality, and safety in a fast-paced manufacturing environment. My role involved supervising production teams, coordinating workflow, and ensuring all processes adhered to company standards and performance targets. I closely monitored production lines to identify bottlenecks, reduce downtime, and enhance productivity. Through continuous process evaluation and data analysis, I implemented improvements that boosted operational efficiency, reduced waste, and minimized production costs. By collaborating with cross-functional teams—including quality control, maintenance, and supply chain—I ensured seamless coordination across departments for smooth operations. A key part of my role was maintaining machinery and equipment, conducting preventive maintenance, and troubleshooting issues to avoid disruptions. I participated in root cause analysis and implemented corrective actions to prevent recurrence of failures or quality deviations. Additionally, I managed material planning and inventory control to ensure uninterrupted supply of raw materials. I maintained accurate production records and reports, providing insights for performance reviews and decision-making. I also promoted a strong safety culture by conducting regular audits, enforcing safety protocols, and training team members on best practices. My focus on quality, productivity, and teamwork contributed to achieving key operational goals and improving overall plant efficiency. This experience strengthened my expertise in production planning, process optimization, equipment management, and quality control—building a strong foundation for continuous growth in manufacturing and industrial operations.