Saravanan R.

Lead Generation & Follow-Up • Identify and source new sales opportunities through lead follow-up, outbound cold calls and emails. • Engage with existing and new partners as well as end customers to build demand. Partner & Channel Management • Recruit and grow partners by promoting AWS sales programs. • Maximize sales opportunities within the partner ecosystem. • Manage channel sales, recruitment and opportunity progression. • Oversee the full end-to-end sales cycle with partners and resellers. • Deliver impactful sales presentations and product demonstrations to showcase AWS solutions. • Provide technical information to support customer decision-making. • Develop existing accounts to drive incremental revenue growth. • Maintain accurate records of sales activities and customer interactions in HubSpot CRM. Endpoint & Advanced Solutions (Multi-Brand – Tech Data) • Provided comprehensive sales and technical support across a diverse portfolio of endpoint hardware and software solutions from leading vendors (HP, Lenovo, Dell, Microsoft, Acronis, APC, Fortinet and others). • Enabled solution-based selling by aligning customer requirements with vendor offerings, covering laptops, desktops, servers, peripherals and endpoint management platforms. • Delivered customized presentations and product demonstrations for endpoint protection tools and advanced software suites (e.g. Microsoft Defender for Endpoint) highlighting cross-brand integration capabilities. • Promoted adoption of advanced endpoint innovations, including Zero Trust frameworks, EDR platforms and remote monitoring tools, leveraging strategic vendor partnerships. • Supported full lifecycle channel engagement for endpoint hardware/software bundles, collaborating with partners on configuration, quoting and deployment to ensure seamless delivery. Achievements: • Consistently achieved monthly and quarterly sales targets. • Over-achieved in Q2 with 181% attainment - exceptional performance and revenue growth.

• Managed the sales pipeline and targets, with a focus on lead management, quoting, and cross-selling across multiple business units. • Consistently achieved sales targets and key performance indicators (KPIs) while upholding exceptional service standards. • Designed and executed strategic sales plans for both individual and team efforts to expand the customer base. • Delivered customized solutions tailored to client requirements by leveraging LRQA’s comprehensive portfolio of services. • Built and nurtured strong relationships with prospects and clients, providing valuable insights and fostering long-term partnerships. • Monitored industry trends and market dynamics to provide strategic guidance and adapt sales approaches to changing conditions. • Actively engaged in networking, connecting with professionals interested in LRQA’s services, and positioning the brand as a trusted partner. • Proactively discussed how LRQA solutions can add value to organizations, addressing sales-related inquiries with clarity and confidence.

Responsibilities: 1. Opportunity Identification • Conducted partner research leveraging historical SAP transactions to uncover potential opportunities. • Collaborated with strategic BDMs, Digital Agents, solution advisors, pre-sales advisors, services account executives and industry account executives to identify new business prospects. • Initiated cold calls with current partners to discover cross-sell and upsell opportunities. • Converted marketing campaign leads into qualified opportunities using tools such as OUTREACH, Harmony Insight, Learning Hub, SAP CRM, SAP Partner Edge and Partner Cloud. • Responded to partner inquiries through warm calls, strengthening engagement and trust. • Planned, generated, executed, and followed up on lead-setting activities for the external sales team. 2. Opportunity Acceleration • Delivered compelling value propositions and brief software demonstrations to partners. • Assisted partners with approval processes, including budget estimation and contract preparation, in collaboration with business support teams. • Facilitated communication with delivery teams to refine partner requirements and propose tailored solutions. • Represented partner interests to accelerate deal closings. • Supported pre-sales solution advisors in contract preparation and documentation. 3. Pipeline and Forecast Management • Monitored deal progress, identified blockers and implemented solutions to expedite closures. • Updated forecasts with opportunity movements and followed through with call actions. • Shared opportunity statuses with stakeholders to highlight cross-sell and upsell possibilities. • Coordinated with segment stakeholders to explore closing strategies and optimize outcomes.

Responsibilities: • Manage sales operations across three regions: Malaysia, Singapore, and Indonesia. • Plan, generate, execute, and follow up on lead-setting activities for the external sales team. • Initiate and manage inbound/outbound sales and marketing campaigns to drive new opportunities. • Follow up on inbound marketing leads, qualify prospects, and provide relevant product information. • Communicate effectively with customers and deliver tailored product solutions to meet their needs. • Collaborate closely with the external sales team to ensure leads are pursued and successfully closed. • Build and maintain strong business relationships with European Union (EU) partners. • Stay updated on industry regulations, product innovations, and solution changes to remain competitive. • Research competitor product offerings to overcome objections and provide effective comparisons to clients. • Support clients with networking infrastructure renewals and new business solutions, focusing on servers, switches, cloud monitoring, security solutions, and access points (APs). • Provide weekly forecasts and pipeline updates to monitor opportunity progress and ensure accurate tracking of movement. Achievements: Achieved 90% of quarterly quota by successfully generating and providing 42 qualified leads across all regions.

Responsibilities: • Manage sales operations for the Singapore and Malaysia markets, focusing on PC solutions. • Drive new business development through cold calling and prepare quotations tailored to client requirements. • Assess client needs for hardware and software, delivering customized solutions that align with their objectives. • Collaborate with enterprise account managers to identify opportunities and successfully close deals. • Work closely with cross-functional sales teams, management, and partners to strengthen business relationships and optimize sales outcomes. • Quickly entrusted with team leadership responsibilities, delivering quarterly targets while maintaining individual sales performance. • Skilled in updating and managing opportunities using Salesforce and Microsoft Dynamics 365. • Consistently achieve and exceed daily performance metrics, ensuring weekly KPIs and sales targets are met. • Conduct competitor product research to provide effective comparisons and sales tools for end users. • Lead Weekly Business Reviews (WBR) and Quarterly Business Reviews (QBR) with clients and stakeholders to evaluate performance and refine strategies. • Oversee weekly forecasting and pipeline management to ensure quarterly revenue goals are achieved. Achievements: • Q1: Achieved 87% of target, generating $110K in revenue. • Q2: Surpassed target with 128% achievement, delivering $190K in revenue. • Q3: Delivered exceptional performance with 200% overall achievement, securing $697K in revenue across both Malaysia and Singapore markets.

Responsibilities • Drive sales of Cisco Systems Inc. service renewals for leading technology companies, with a focus on upsell opportunities. • Negotiate expired and unattached contracts for Cisco equipment maintenance, closing agreements with partners and distributors to maximize profitability. • Provide analytical and administrative support to customers and partners, guiding them through the renewal process. • Collaborate with partner account managers and distributor teams to identify growth opportunities within assigned territory. • Manage a dedicated customer base and territory, planning and executing initiatives to overcome roadblocks. • Consistently meet and exceed assigned targets and strategic objectives, converting opportunities into sales orders while tracking KPIs (call volume, talk time, conversion rate). • Partner with sales teams, management, and distributors to strengthen business relationships and optimize sales outcomes. • Prepare detailed sales reports with business analysts, tracking bookings, duplicates and de-booked deals ahead of client meetings. • Oversee weekly and monthly forecasts, pipeline management and partner/customer engagement to drive deal closures. • Participate in High Performance Sales (HPS) sessions with managers to improve call quality, forecasting accuracy and issue resolution. • Manage channel operations, including training and developing sales teams in both product knowledge and soft skills. • Proficient in client systems such as Salesforce (SFDC), Cisco Service Contact Center (CSCC), and Cisco Commerce Workspace (CCW), tools including Connect Dots, 1 Platform, Renew on Demand (ROD), and Prism. Achievements: • Accelerate Quarter Target yearly basis. • Achieved given target average at 130% (Cisco Collaboration Project) • Achieved more than given target average at 150% (Cisco 2nd Chance Project) – Quarter 1 • Achieved given target average at 116% (Cisco 2nd Chance Project) – Quarter 2 • EOM - October 2018 and April 2019

Responsibilities • Monitor high risk transactions on client credit cards, process authorization and emergency requests as well as attending to merchant and customer enquiries. • Provide training for new staff in handling fraud detection / currency & exchange rates. • Update monthly reports on profit & fraud losses to higher managements. • Initiate and actively participate in work and quality related projects focusing on employee satisfaction, expense management or process improvement for both Malaysia & Singapore segment. • Process all referred authorization request from merchant bank, acquiring bank, issuing bank and branches via phone, fax and email for Singapore & Malaysia. • Communicate with Visa / MasterCard International for arrangement of Emergency Replacement Card as required by card member travelling abroad whose may be faulty, lost or stolen. • Invalidating of credit card and ATM card accounts report and/or detected lost stolen or counterfeited. • Ensure all customers’ information is highly confidential and complied with the audit compliance rules & regulations.

Responsibilities • Ensure the summary daily reports. Handling customers inquires & complaints about company product. • In-charge of inbound & outbound calls. • Promote to customers on new products regards Telco benefits. • Handle escalation & high risk calls from customers related to services provided & technically.

Responsibilities • Prepare and update reports on lost card cases and replacements. • Handle inbound and outbound calls related to promotions and merchant information. • Manage escalation calls and resolve customer inquiries effectively. • Assist customers in redeeming products through the points system. • Cross-sell AXA personal insurance to both existing and new customers. • Participate in event management activities, promoting sales and introducing new products. Achievements: • Awarded Top Individual Sales for the year 2007. • Recognized with Top Group Sales for the year 2008.

Responsibilities • Promote Astro products to customers as a sales representative. • Consistently achieve monthly sales targets, contributing to company revenue growth. • Prepare and submit daily sales summary reports for management review. • Participate in company-organized events to enhance product knowledge and customer engagement. • Build and maintain a strong networking system to achieve yearly targets, both individually and as part of a team. • Serve as a role model for new staff, providing guidance and full support to team members. Achievements: • Recognized for achieving Highest Individual Sales in 2003 and 2004. • Awarded Highest Team Sales in 2004.