Sarath Sor

• Primary hands-on technical escalation resource for the production floor. • Diagnosed and resolved complex electrical, mechanical, and process-related failures in real time. • Performed direct repair and assembly work during capacity constraints, complex builds, and urgent production issues to maintain throughput and quality. • Supported NPI builds by validating production readiness, executing test procedures, and identifying pre-launch technical failures. • Executed quality checks and drove corrective actions in partnership with Engineering and Quality teams. • Delivered hands-on training to technicians on work instructions, safety procedures, and new product builds.

• Senior technical expert for complex XRF instrumentation failures across production and service repair, final escalation before engineering intervention. • Diagnosed recurring electrical, mechanical, and system-level failures using structured root cause analysis, permanently eliminating repeat failure patterns on critical product lines. • Refined calibration, inspection, and validation procedures, improving first-pass yield and reducing rework on precision XRF instruments. • Eliminated technical production bottlenecks, improving throughput consistency and stabilizing test processes across the line. • Led build validation and test readiness for new product introductions, ensuring all instruments met performance specs before production release. • Mentored junior and mid-level technicians on advanced diagnostics, calibration techniques, and quality standards.

• Core hands-on technician for electro-mechanical XRF production. • Performed troubleshooting, assembly, testing, and calibration to customer and quality specifications. • Identified and resolved recurring production and quality issues through root cause analysis, reducing defect rates and unplanned rework. • Served as technical liaison between production, engineering, and quality teams on process and product issues. • Trained technicians on assembly procedures, testing protocols, and diagnostic standards.

• Perform new equipment installations, upgrades, post installation testing, troubleshooting and all other aspects of technical support. • Troubleshoot, diagnose, and repair the entire line of handheld XRF analyzers. • Analyzing all failures of our delta line of instruments and determining corrective action. • Create and maintain accurate service visit records and checklists to reflect equipment support and repair activities. • Documentation may include labor and travel reporting, parts consumption, problem summary text and checklist completion. • Return defective or unneeded material in a timely manner. • Works in conjunction with floor engineer to analyze test data. • Ensure chemicals and tools comply with expiration dates.

• Assembled, tested, calibrated, and repaired handheld and benchtop XRF instruments to customer-specific quality requirements. • Performed circuit-level troubleshooting and system testing using oscilloscopes, multimeters, and precision test equipment. • Executed firmware and software updates on XRF instruments per release procedures.