sarah witzigreuter

Analyze claim handling processes, evaluate opportunity areas, develop processes and technology that support organizational goals. Partner with technology department to develop and deploy technology solutions on time and within budget. Manage project teams that include subject matter experts, field staff, and technology partners.

* Provide training and education for subrogation for 16,000 employees * Primary liaison between Subrogation Home Office and field employees in support of field subrogation activities * Develop practical solutions for end user needs * Monthly reporting and analysis of subrogation results for auto and property lines of business * Develop and maintain approximately 100 customer letters regarding subrogation and claim status * Develop and maintain Subrogation Home Office SharePoint site and Subrogation intranet site * Collaborate across disciplines on Voice of the Field and Claims Self Service technology updates

* Trained and coached 80 personnel for all compliance related issues * Developed and implemented customer service training modules for 80 employees * Analyzed and interpreted customer experience measurements that led to development of training modules * Presented performance metrics to local and regional staff * Acted as liaison between agents and claim department resulting in increased satisfaction rate of 13% over region and 8% over the national satisfaction rate * Managed and led a staff of 8 direct reports * Managed budget of approximately $1 million consistently staying at or below budget constraints * Ensured compliance with regulatory, Sarbanes-Oxley, Internal Controls

* Evaluated claims from initial report * Investigated coverage, liability, and damages * Negotiated and determined settlement of damages and bodily injury claims

Ensured Customer Service satisfaction rate was above goal Monitored Accounts Receivable to ensure timely disposition of accounts with minimal write off

We are the Good Hands: We help people realize their hopes and dreams through products and services designed to protect them from life's uncertainties and to prepare them for the future.The Allstate Corporation is the largest publicly held personal lines property and casualty insurer in America. Allstate was founded in 1931 and became a publicly traded company in 1993. Allstate offers car insurance, home, property, condo and renters insurance, plus insurance for recreational vehicles like motorcycles, boats and more.The Allstate family of companies offers financial products including college savings programs, retirement planning and a range of life insurance products including term life and whole life.

Senior Claim Law Associate, Automobile Claim Law Associate, Casualty Claim Law Specialist, Fraud Claim Law Associate