Sarah Sayed

▪ Created innovative CAD designs, fabrication drawings, and documentation over entire product lifecycles, from rapid prototyping to design for manufacturability. ▪ Collaborated with engineering, manufacturing, and quality control for testing and design optimization while meeting customer specifications. ▪ APU Section Lead - Led the procurement, kitting, build, testing, and data analysis of the Auxiliary Power Unit (APU) with a team of engineers and technicians, with personal involvement in the hands-on assembly; led the Electric APU (EAPU) in the same manner. - Executed design changes in CAD; assisted with the design and selection of engine accessories such as expansion tanks and air filters. - Created and updated hundreds of pages of detailed documentation, including drawings, Bills of Materials (BOMs), work instructions, and quality checkpoints. ▪ Led a team of SOLIDWORKS experts and managed the completion of a Technical Drawing Package (TDP) consisting of over 1300 sheets involving various design modifications and documentation revisions, ensuring compliance, accuracy, and standardization while driving aggressive schedule demands.

▪ Managed technical support inquiries regarding Dassault Systèmes products, primarily SOLIDWORKS and 3DEXPERIENCE; investigated support tickets focused on product functionality and CAD-related questions and issues through troubleshooting and effective communication to provide resolutions as quickly as possible. ▪ Initiated startup company’s instructor-led training program: internal and external training policies, course structure, visual aides containing key pieces of course content, format standards, guidelines, and templates to automate consistent future course building, and comprehensive guides on essential topics to ensure student preparedness. ▪ Wrote published technical blogs and knowledge base articles to promote efficient customer assistance; wrote and updated internal technical support policies to establish and maintain company standards; built and instructed technical SOLIDWORKS and 3DEXPERIENCE courses.

▪ Instructed technical SOLIDWORKS CAD courses, from fundamental to advanced topics including Essentials, Assembly Modeling, Drawings, and Weldments. ▪ Enhanced the customer learning experience and satisfaction by providing CAD instruction with effective communication and delivery. ▪ Explored and implemented training tools and instructor policies; actively communicated and defined learning materials and delivery standards; delivered new instructor onboarding.

▪ Delivered customer service demonstrated by engaging with customers; processed and prepared merchandise; maintained a clean and organized store environment.

▪ Analyzed blueprints of infrastructure such as commercial buildings, schools, and hospitals. ▪ Completed On-Screen Takeoff (OST) on blueprints for trades such as HVAC (mechanical), electrical, and plumbing (MEP), fire protection, and site utilities. ▪ Imported quantities onto spreadsheets to generate cost estimation.

▪ Created course material, as well as agendas, and taught mathematics (Algebra, Precalculus, Calculus I) as a supplemental instructor, leading group SI sessions wherein students improve their understanding of course material, review important concepts, develop study strategies, and prepare for exams.

▪ Connected with customers; established and acknowledged customer needs to provide exceptional in-store experiences; engaged customers by demonstrating the value and capabilities of store products and services; resolved customer technological issues. ▪ Achieved sales targets in Wireless and Residential Services and consumer electronics; contributed to the team’s success by achieving monthly and quarterly sales targets. ▪ Set up phone plans and residential services; sold consumer electronics.