Sarah Shaikh

* Responsible for creating tables in SQL and developing custom-calculated columns to support various projects. * Clean and transform data and connect it to Power-BI to create a variety of visualizations * Experience working with QlikSense to extract and view reports * Provide an overview of the data and effectively communicate insights to stakeholders * Completed the Realized Price Dashboard project which included key performance indicators such as revenue, realized price, percentage growth in realized price, margin, margin percentage, and revenue growth percentage *Used clustered line charts to illustrate trends over time at different intervals, including monthly, weekly, quarterly, and yearly *Collaborate with other teams to understand their visualization requirements and deliver effective results.

* Conduct day-to-day project coordination, planning, and implementation across teams * Conduct and participate in operational workshops to challenge current practices and identify opportunities for process re-engineering, root cause analysis on order dependencies while creating and implementing strategic plans * Conduct process enhancement while identifying opportunities for implementation of Robotic Process Automation * Review team performance and help identify key contributors, for performance and share feedback on deliverables and mentor resources * Practical hands-on experience on MS office including Advanced excel, VBA, Power query and Power BI applications. * Analyse business information to identify process improvements for increasing business efficiency and effectiveness * Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes. * Provide recommendations to update and review the existing MIS reports to improve reporting efficiency and consistency * Perform data analysis for generating reports and Dashboards on periodic basis * Identified and resolved process issues to drive optimal workflow and business growth. * Weekly preparation of presentation for Management meeting * Exceeded goals through effective task prioritization and great work ethic. * Offered data-driven recommendations to align company strategies and process improvement initiatives. * Develop program to improve productivity and enhance customer experience. * Prepare training content, online assessments for new agents * Developed standard operating procedures and document workflows to drive current and future processes.

* Handling incoming calls from policyholders/homeowners, responding to inquiries, resolving problems and requesting payments * Calling insurance companies & agencies to get details for hazard insurance policies and requesting payment * Follow up with customers where necessary * Document the call information as per the standard operating procedures * Update existing customer information in the system * Working on different files and updating the policy information for the customer in the system * Updating the policies from the websites of some insurance companies.