Sarah Norrise

I’m Sarah N, a passionate and performance-driven Hospitality Business Development Specialist helping hotels, resorts, and hospitality buyers streamline procurement, strengthen vendor relations, and build global partnerships that drive growth. With proven experience in B2B sales, customer success, and hotel procurement, I help hospitality brands in the USA and global markets source smarter, operate more efficiently, and deliver exceptional guest experiences. At Icon Global Pvt. Ltd., I work directly with: Hotel & resort owners Purchasing managers FF&E & OS&E buyers Hospitality consultants to deliver tailored procurement and sourcing solutions aligned with their operational and brand goals. ✅ What I Bring to the Table: • B2B lead generation & outreach for hotels • Hotel procurement planning & vendor selection • Supply chain coordination for FF&E and OS&E • Strategic partnership building across hospitality verticals • Guest experience-centered sourcing strategies • Sustainable & AI-driven procurement solutions 🌍 Who I Work With: • 3 to 5-star hotels & boutique properties • Resorts, motels, and hospitality chains • Global vendors & procurement consultants • Hospitality designers & project managers 🔍 Keywords I Rank For: Hotel Procurement Specialist, Hospitality B2B Sales, Hotel Vendor Management, Hospitality Business Development, Resort Procurement Consultant, Hotel Supply Chain, Hospitality Solutions Expert, FF&E & OS&E Procurement, Customer Success in Hospitality 📩 Let’s Connect Whether you're a hotelier, a sourcing manager, or a vendor looking to collaborate, I’m always open to conversations that create value and drive growth. Let’s connect to explore how we can work together for smarter, more sustainable hospitality procurement and partnerships. ✅ Actively seeking collaboration with hotels, purchasing teams, and hospitality supply professionals across the USA, MENA, and Asia-Pacific markets.

As a Procurement Specialist at Four Seasons Hotels and Resorts, I played a critical role in managing end-to-end sourcing for hospitality operations, ensuring consistent delivery of luxury-quality supplies aligned with brand standards and sustainability goals. 🔑 Key Responsibilities & Achievements: Oversaw procurement of guestroom amenities, linens, food & beverage supplies, and operational hotel equipment across departments. Built and maintained relationships with high-trust hospitality vendors, ensuring top-tier service and pricing. Negotiated vendor contracts and monitored supplier performance, maintaining Four Seasons’ excellence in guest experience. Worked cross-functionally with housekeeping, F&B, and hotel operations teams to streamline purchasing workflows and optimize inventory levels. Helped reduce procurement costs while upholding quality, consistency, and sustainability standards of a luxury brand. This position deepened my hands-on experience in: Hotel supply chain operations Vendor negotiations in luxury hospitality Inventory optimization & sourcing strategy SAP & ERP system-based procurement workflows Hospitality Procurement, Hotel Purchasing Specialist, Luxury Hotel Operations, Hospitality Supply Chain, Vendor Management, Procurement in Hospitality Industry, SAP Procurement, ERP Systems, Hotel Sourcing Expert, Four Seasons Procurement, CRM in Procurement

As a Hospitality Intern at Hilton Hotels & Resorts, I gained hands-on exposure to luxury hotel operations, guest services, and team coordination within one of the world’s most respected hospitality brands. This internship provided a strong operational foundation, shaping my understanding of customer satisfaction, brand service protocols, and cross-departmental collaboration in a fast-paced hotel environment. 🔑 Key Responsibilities & Learning Areas: Supported front desk operations and managed guest check-in/check-out under Hilton’s service protocols. Assisted with guest relations, offering timely support and issue resolution to ensure 5-star service quality. Coordinated with housekeeping teams for room readiness, quality checks, and seamless turnaround processes. Participated in team trainings, customer service workshops, and brand orientation sessions. Learned Hilton’s operational SOPs and guest experience frameworks for luxury hospitality delivery. This internship helped me develop key capabilities in: Hotel operations & customer service Guest interaction & satisfaction strategies Operational coordination across hotel departments Time management & service professionalism under pressure Hilton Hospitality Internship, Hotel Operations, Guest Relations, Front Desk Support, Hotel Training Program, Hospitality Career Path, Hotel Internship USA, Guest Experience Management, Luxury Hospitality Intern, Hilton Customer Service

As part of the iMBA program, I pursued the Strategic Leadership & Management track to deepen my capabilities in leading teams, scaling business systems, and driving data-informed decision-making. This specialization sharpened my focus on: Organizational design for performance and agility Executive-level strategy development High-impact leadership grounded in behavioral economics and data Managing teams and change in complex, dynamic markets The coursework blended real-world business frameworks with applied learning across industries—building the kind of leadership toolkit today’s growth-focused companies need. Proud to have completed this from one of the most forward-thinking online MBA platforms in the U.S.