Sarah Higgins

I love to work with small businesses who are in that 'in between' phase - they've grown enough to need additonal assistance, but might not yet be big enough to onboard a tribe of experts - that's what makes an all-rounder like me so valuable! I can be a Marketing consultant, Project Manager, Copywriter, Social Media content and video creator & Admin Extroadinaire (yep, I've worn a lot of hats in my time!

I provide marketing strategy and solutions to the Your Exclusive Tours team, promoting our key message of Your Tour, Your Experience.

I helped Migwell Australia overhaul its current systems and either improve, or replace them to add functionality, increase efficiencies and reduce costs.

The Helping Hands Group is the ultimate resource for Micro and Small businesses in Australia. Our combination of Virtual Assistance, Business Software Consulting and Tailored Software training provides businesses with everything from grass roots ‘grunt work’ to finding and providing you with the best systems for your business AND customised training on the software products you need!

Created and maintained course material for both in house and 3rd party products; Created, scheduled, advertised and delivered training courses; and Maintained training records.

Created documentation in Written Manual, Quick guide and Online formats; Delivered training for PJA’s two software packages AUSLAB and AUSCARE; Coordinated the training department, including scheduling, bookings and maintenance of the training database; and Delivered training at administrator, management and operational levels.

Assisted in the design of software created in-house for Lotus Notes or .NET based platforms; Performed the systems testing of software created in-house; Created documentation in Written Manual, Quick guide and Online formats; Coordinated and performed installations at client sites of software packages, including integration with existing systems; Delivered training at all levels of the Microsoft Office suite and Crystal Reports v9 – V11; Coordinated the training department, including scheduling, bookings and maintenance of the training database; Delivered training at administrator, management and operational levels; Facilitated primary resolution, escalation and coordination of support calls; and Created Crystal reports for clients and for Open Office internal use.

Created a training infrastructure for the new Concept Human Capital Training arm of the business; Delivered training at all levels of the Microsoft Office Suite, including Microsoft Project; Delivered training on Adobe Creative Suite products; Developed and delivered customised training material for Excel, Word and PowerPoint; and Developed customised documentation for proprietary software and new office equipment.

Created a training infrastructure for the internal staff of the TR Corporation group, both domestic and internally; Delivered training at all levels of the Microsoft Office Suite, including Microsoft Project; Delivered training on Adobe PhotoShop, Illustrator, GoLive and PageMaker; Delivered training on the TRace rental management and CRM proprietary software package; Delivered soft skills training including time management, stress management and project management; Developed and delivered customised training material for Trace; Developed and delivered training material for Excel, Word and PowerPoint; Developed online self-paced training modules using Camtasia; Consulted with internal developers on design of new TRace modules; and Developed customised documentation for proprietary software and new office equipment.

Delivered training at all levels of the Microsoft Office Suite; Delivered training on Microsoft Project, Publisher and Visio; Delivered training on Adobe PhotoShop, Illustrator, GoLive and PageMaker; Developed and delivered customised training material for PLA clients; and Developed customised documentation for proprietary software and new office equipment.