Sarah G.

Work closely with assigned clients to implement and execute the program(s) as it aligns with the client’s goals and objectives across various sports and entertainment properties.

Manage the day-to-day and at-event responsibilities for assigned client accounts

•Oversee event management activities for all facility events at the facility •Direct, coordinate and oversee the activities of employees engaged in providing event coordination, telecommunications, technical support, audio-visual services, food & beverage, event security, fire regulation compliance, exhibitor services, box office, parking and overall client satisfaction during events •Recruit, interview, select, train, motivate and evaluate Event Staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures •Develop crowd management and event staffing plans and supervise event staff during events •Prepare departmental annual budget; recommend capital improvements; control and monitor departmental expenditures; assist in preparation of estimated revenues for facility budget •Consult with exhibit managers, promoters, stadium representatives, and others concerning physical set-up needs and requirements for licensed areas; prepare work orders and cost-estimates accordingly

• Manage all elements associated with speedway event operations to include RV camping, hospitality catering, concessions, ADA transportation, and facility rental events. • Oversees the hiring process for all event related individual and group team members to fulfill the operational needs of concessions, hospitality catering, RV and tent camping, and ADA transportation • Leads the development of training programs to ensure that staff are properly trained • Develops and executes operational plans for food and beverage, RV camping, ADA transportation • Conducts pre-event meetings with service providers to ensure that all stakeholders are briefed on operational plans and expectations • Actively participates in the global planning for Firefly Music Festival, keeping internal working groups informed of program changes • Responds to facility rental inquiries and negotiate event space rentals based on facility availability • Develops operational plans for all facility rentals keeping internal departments informed of the clients activities and use of the property

•Communicate and meet with facility clients in advance of events and assist in determining event needs. •Write all facility rental contracts and coordinate them through the contract phase. •Hire and schedule any temporary staff for facility rentals. •Create and distribute operation plans for all facility rentals. •Maintain the facility calendar and communicate changes/additions to all departments.

•Oversee the preparation and revision of contracts that involve sponsorship, corporate suites and vendors. •Coordinate with finance staff to ensure proper billing and collection of contractual revenue. •Develop and prepare regular reports on the status of contracts. •Monitor the contracts progress and performance to ensure goods and services conform to the contract requirements.

•Provide superior customer service to clients, existing ticket holders, prospects and customers. •Make outbound calls to non-current individuals, businesses and organizations to drive ticket sales as per established goals. •Actively prospect new business through area companies, organizations and leads. •Assist with event responsibilities regarding race day operations including race weekend sales and customer service. •Build relationships to provide repeat business and referrals.

•Acknowledge and greet customers to provide any assistance. •Educate customers on the benefits of Old Navy Card to meet selling standards. •Organize merchandise to maintain a clean store environment. •Accurately and efficiently check out on registers and accurately handle all cash and media at the register. • Manage and maintain customer satisfaction by providing quality service.

•Assist guests with their overall game day experience. •Responsible for the handling, addressing, and resolution of customer concerns within reason. •Respond to inquiries from patrons regarding stadium amenities, rules, and regulations. •Engage guests to ensure a positive experience.

•Assisted guests with their overall game day experience. •Responsible for the handling, addressing, and resolution of customer concerns within reason. •Responded to inquiries from patrons regarding stadium amenities, rules, and regulations. •Enforced stadium rules and regulations in assigned areas of responsibility.

•Generated new ticket sales for season tickets and multi game packages. •Actively called new sales leads to generate sales to local contacts.