Sarah Valletta

Manage a team of 15+ team leaders and 440 permanent and casual staff to ensure team’s performance of service, customer, people and efficiency are met.

Managed the day-to-day activities of the business, ensuring smooth processes, and addressing any immediate concerns or challenges. Achieved a pick rate of 190+ and managed a $1.35M budget. Improved Voice of Team engagement scores by +25. Reduced absenteeism by 4% and incidents by 73%.

Supervise outbound dispatch operations, ensuring compliance with the chain of responsibility and that deliveries are executed efficiently and in line with safety regulations.

Reviewed and investigated overages from the previous night’s shifts to ensure accuracy and address discrepancies. • Ensured products are consistently available on shelves and addressing stockouts to meet customer demand. • Oversaw stock counts and managing inventory levels in the long-life department to ensure optimal stock availability.

Managed the roster for a team of eight people, using Kronos to schedule shifts and ensure optimal staffing levels. • Oversaw the collection, picking, and packing of grocery orders for online customers, ensuring accuracy and efficiency.

Designing and setting up visually appealing and effective display windows to attract customers and highlight key products. • Managing the ordering and stock replenishment of seafood produce to ensure freshness and availability.

Leading and supervising over 90 team members, providing ongoing training and retraining in key areas such as customer service, storewide procedures, cash handling policies, and maintaining professionalism. Conducting performance reviews to ensure growth and improvement.