Sarah Tuley

Operations Support Assistant @ Marketforce

About

I have been working for one of the leading distributors for Magazines for the past nine years; I have held various positions in different teams, which has allowed me to gain a vast knowledge of the magazine supply chain industry. I have developed excellent administration skills and gained exceptional customer service experience. On a daily basis, I have to manage multiple tasks to meet tight deadlines. This requires the ability to stay calm and work well under pressure. I am self-motivated and extremely hard working whilst at the same time an excellent team worker who is able to motivate and generate enthusiasm. I have excellent time management and organisational skills and I am capable of responding to challenges and taking on more responsibility. I am an effective communicator, who is engaged with colleagues of all levels throughout the organisation and external clients on a daily basis. Outside of work I am a keen runner and used to swim competitively at national level.

Country

United Kingdom

City

London

Industry

Marketing & Advertising

Skill

Time Management, Teamwork, Communication, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft PowerPoint

Experience

Operations Support Assistant

Marketforce

2007-5 - Present · 19 yrs 5 mos

Marketforce Communications Team (2014 – present) • Answer the main switch board, first point of contact for customer service queries. • Communicate all information to wholesale and ensure all data matches industry standards. • Manage the communications and International inbox – Ensure all claims are processed in a timely manner and all barcode, price and EDI queries are dealt with promptly. • Prepare Special Despatches for publisher events, negotiate costs and delivery arrangements. • Handle invoicing for both Marketforce and Time Inc. • Charter Team Meetings and take minutes. • Monitor all stock inventories and deal with warehouse replenishments sent through via EDI or Solar. • International Claims project – simplify the international claims process and produce a user manual for all Claims and queries. • Department Inductions - Present to other members of the business what our department does. Remote Auditing (2010- 2014) • SOX Auditing Process - Analyse all credit claim exception reports for all magazine titles that we distribute, investigate into net sale discrepancies, returns or supply queries. • Ensure that all auditing data is processed speedily and accurately. Panini Collectables and Partworks (May 2007 - 2010) • Meet the needs of publisher clients, validating all orders and claims. • Manage and monitor all stock for Panini Stickers and Albums • Ensure that all special product order transactions and claim adjustments are processed accurately. • Meet operational deadlines by processing all claim adjustments in a timely manner.

Office Administrator

Ecolab

2006-9 - 2007-5 · 9 mos

London, United Kingdom

Ecolab Ltd - Administration Officer (Sept 2006 - May 2007) • Answering the main swithcboard, first point of contact for customers • Updating the datebase, booking appointments and dealing with customer queries • Creating Job sheets for technicians on the rota. • Creating purchase orders. • Filing and sending of invoices.