fepaa sarah tuck

Part of the Thermal Services North Europe Area team based in Ashby-de-la-Zouch. Managed and organised large scale events & conferences with international participants. Events organised within the UK and at European venues. Ensured efficient & flexible use of Director's time across multiple UK & European sites through effective diary management. Planned cost effective international travel arrangements, coordinated itineraries and meeting schedules. Trusted with confidential information, attended high level disciplinary & grievance hearings and produced accurate transcription of discussions. Successfully project managed office relocation project to return a group of employees back into the main office. Owned production & distribution of monthly strategy KPI reporting across the NE Area.

Supporting the SVP Region 4 covering the UK, North Europe, India, North & South-East Asia & Australia accommodating multiple time zones. SVP had a € multi-million order responsibility. Complex & extensive diary management and international travel arrangements with frequently changing schedules. Preparation & collation of all necessary agendas, notes, presentations and itineraries for meetings, overseas travel & customer visits. Ensured smooth running of the department in SVP's absence responding to SVP's email/post and taking necessary actions. Managed & organised regular management team meetings & business reviews in various worldwide locations and video conferencing.

Compiled and submitted monthly management reports. Taking dictation and transcribing to produce accurate documents and minutes. Ensuring requests for actions were followed through to completion in required time-frames. Coordinated and organised quarterly finance meetings with international participants both in the UK and overseas venues. Managed cost effective travel arrangements, prepared documents an itineraries. Timely preparation and submission on expense claims.

* Diary management. * Email inbox management, highlighting urgent items for actions/response. * Typing of letters, emails, faxes. * Liaison with service branches across the UK network. * Liaison with Account Managers & their assistants.

* Family run dealership offering sales & service of Powerscreen equipment and Pegson Crushing equipment. * Arranging service engineer visits to customer sites. * Managing spares sales from enquiry to despatch. * Sourcing spares from suppliers. * Raising invoices, making supplier payments and bank reconciliation.

* Family run dealership offering sales & service of Pegson crushing equipment and Finlay Hydrascreen equipment. * Arranging service engineer visits to customer sites. * Managing spares sales from enquiry to despatch. * Sourcing spares from suppliers. * Raising invoices, making supplier payments, chasing bad debt.

Full secretarial support to MD and Sales Director. Organised & attended international dealer conference with participants from 20 countries. Attended trade exhibitions on company stand.

Various positions held: Spares & Service Administrator 1995 - October 1996. Assisted with telephone spares enquiries & orders. Arranging engineer site visits, collating engineer time sheets and parts used for customer visit to raise & issue invoices to customers. Communications Operator 1992 - 1995. Typing of faxes, letters, quotations, purchases orders. Shared reception duties on a rota basis within the team. Opening & distribution of mail. Franking external mail. Records Clerk, Spares Division 1988 -1992. Ensured customer machine records were up-to-date, filing. Assisting spares sales team with telephone orders.