sarah pinkerton

* Creation & development of Company database with user friendly interface and appropriate reporting. * Maintenance & Input to Accounts Database * Customer interface * Bank Account & Transaction Management * Billing & Collections * Profit, Loss & Expense reports * Tax Returns * Equipment Maintenance

* The MD of FSAS Limited "retired" and set up a new company, Pinkerton TRC. * Email marketing using Graphicmail.co.uk * Creating and distributing online newsletters * Maintenance and clean-up of existing databases * Training and help desk for systems * Total data transfer from Excel to Access for all Client details including: * o Initial Database creation * o User friendly "front" access * o Training

* Creation & Maintenance of Event Management Database including: * o Initial Database creation (Microsoft Access) * o User friendly Interface * o Reporting tools * o Training

* Creating & maintaining database for all aspects of internal office work to compliment and combine existing Management Information System. * Creating a “Commission database” to collate received payments & distributing appropriately to all member firms. * Adhoc database requests from various areas in the organization. * Creating appropriate report (from DB) * Update & maintain website/forum for all Appointed Representatives. * Setting up & maintenance of Agencies within Provider Organizations for Appointed Representatives and commissions. * General administrative

* Match potential tenants to rental properties. * Deal with tenant and landlord problems. * Handling all appropriate financial & other communication. * Arrange and carry out viewing on properties. * Introducing “computerized” method of keeping records * General office work

* Answer telephone, help customers find appropriate properties. * Look out mail shots for schedules and follow up any correspondence or interest. * Take potential buyers to properties for viewings.

* Assisting within Procurement Teams prior to and following implementation of “Maximo” and “SAP” from the original Teroman Systems * Data interrogation and “clean up” of all the data on the system. * Engaged in the Procedures Flowcharts (Microsoft Visio) and documentation. * Filing/Archiving necessitated by two Procurement Departments amalgamating and relocating

* Collate, cost & report on employees Timesheets to ensure correct invoicing of each Project. * Created a financial database for the Industrial Department and implemented a system that took Caltech closer to a “paperless” office. This system: * o Created the timesheets * o Stored the cost information * o Produced the relevant reports & statements * o Created invoices * Also responsible for the Employee Records; I created an Employee Database that aided with new starts and training of employees.

* Networking with 6 Buyers, various Project Engineers and Suppliers. * Issue, chase and distribute Enquiries. * Process Purchase Requisitions in “Teroman” in order for the Buyer to create a Purchase Order. * Piloting of a Collaboration Tool for the Grangemouth Site which Involved investigatory work before population of the database. * Any computer related problem solving and development of database systems. * Setting up and maintaining a Master Filing System along with any procedural related duties. * Joint Agreement Holder for the Stationery Supplier for BP.

* From initial customer contact, monitor and carry out all administration procedures relating to every project entering CA Models (and it’s Sister Company CA Tooling) up until its completion: * o Quotation * o Job Information Sheets * o Delivery Notes * o Invoicing * o CAD Administration. * Setting and maintaining permissions within the Telebanking system that allowed transfer of monies from accounts and BACS Transfers. * Sales, Purchase and Bank Accounting for CA Models & CA Tooling on Sage

* Desktop support – hardware, OS and software. * Microsoft Server support – general administration, troubleshooting and problem solving * Internet security – Firewall, VPN and wireless configuration, monitoring and reporting. * Procedure generation – assisting in the creation and documenting of various IT processes and procedures * Desk and office setups, PC, phone, network and power setup. * Basic Cisco programming - Cisco Catalyst switches and Cisco routers. * Cisco Unified call manager and unity voicemail management. * JD Edwards workforce management * Operating system installation – windows workstation and server operating systems. * Asset disposal process – backing up of data, data cleansing. * VMware host management – Vsphere and vCenter * Windows Software installation and configuration. (e.g. Microsoft Office suites, Autodesk products and various specialised Engineering applications and license management software) * Citrix XenApp and XenDesktop * Dell Kace (Asset Management & Service Desk) * Microsoft SQL Server, Oracle MySQL and Microsoft Access Relational Databases

* Engage with various departments & engineers on all levels to help specify and develop a software portfolio database. * Prepare redundant PC’s for future sale adhering to company auditing requirements. * Handle IT issues reported on the company IT Helpdesk and liaise directly with customers to address the issues. * Reconcile inventory system containing 6000 line items of hired computer hardware and software helping to reduce financial commitment with supplier.

CSYS Music C Highers English C History C Music B Secretarial Studies B Standard Grade Chemistry 3 English 2 French 3 German 3 History 3 Home Economics 3 Mathematics 2 Office & Information Studies 2