sarah oldham

Supervised bank tellers and provided assistance with solving procedural problems. Trained new associates on federal regulations, internal security procedures, cash handling practices, and various other tasks. Organized and maintained bank records for security and auditing references. Created internal forms and drafted correspondence to customers to relay information or follow up on inquiries. Balanced vault and teller drawers throughout shifts and performed audits on cash amounts and transaction documentation.

Supervised cashiers and provided assistance during transactions. Balanced and audited cash drawers. Received and processed product shipments and cash deposits. Assisted with quarterly inventories and placed product orders.Coached cashiers on how to improve performance.Trained new associates on sales techniques, cash handling procedures, and general retail cashier duties.

Supervised the procurement credit card program and travel card program for the University of Oklahoma (OU). Provided personalized support and guidance to administration on policy adherence and appropriate financial and purchasing procedures. Audited purchases to ensure compliance with state laws and internal acquisition guidelines and provided an annual evaluation to department leadership. Analyzed data from multiple resources and communicated those findings to show long range fiscal trends. Trained all card recipients via in person presentations to be knowledgeable of card industry standards, internal procedures, state policies, and how to properly use OU’s financial reconciliation system. Notified cardholders on how to address transaction disputes, potential fraud, and other security issues.

Researching and monitoring state and federal banking regulations to ensure MidFirst Bank is in compliance in Oklahoma, California, Georgia, Colorado, Arizona, and Texas . Providing assistance to Bank Operations business units by evaluating overall risk within the context of compliance and assisting with CFPB, OCC, and internal audits. Reviewing policies and procedures to mitigate potential risks as well as establishing and overseeing policies and procedures related to regulatory change. Coordinating training events to ensure appropriate staff is informed of upcoming legislation or regulation updates.