sarah machungo

Administrator and Personal Assistant to the Head of Sales and Marketing

* HR Strategic Planning * HR Administration and Operations * Recruitment management * Employee Motivation and Engagement * Human Resources Management Information Systems * Employee Induction and onbording * Management of Organizational Culture * Employee Training and Development * Performance Management * HR Budgeting and Cost Management * HR Policy Development and implementation * Succession Planning

* Employee Training and Development * Customer Feedback management * Performance Management * Succession Planning * HR Policies Formulation and Implementation * Internships Management * Achievements: * Developed the Sarova mentorship program * An active secretary of the Health and Safety Committee and the Fire Marshals team * Developed the product knowledge training program to enhance guest experience * Effective induction of the Sarova Culture to all new employees * Continuous facilitation of captivating & innovative training programs * Successful entrenchment of the Sarova Vision, Mission & Values charter * Developed an effective guest feedback mechanism * Developed and maintained the recruitment database for all Sarova Units * Active involvement in policy development and implementation

* Employee Training and Development * Performance Management * Service Standards * Policy Formulation and Implementation * Employee Induction * Succession Planning * Employee Recognition Programs * Achievements: * Successful development and implementation of the PrideInnbrand standards * Creation of the Pride look grooming and personal branding standard * Creation of a performance management system for all levels of associates * Attainment of a high service culture across all PrideInn hotels through training

* Employee training and Development * Performance management * Talent Management * Succession Planning * Employee Mentorship * Employee Induction and on boarding * Service Standards * HR Administrator for the Head Office * Reliever to the Group Human Resources Manager * Achievements: * 2015 Rising Star Awards Finalist for the Manufacturing,Retail and FMCG Sector * Effective implementation of an effective service training for all associates * Development of various service standards to promote the company’s corporate image. * Development of the mystery shoppers concept as a means to evaluate level of service * Redesigning of the company’s Balance Scorecard to enhance high performance * Reliver to the Group Human Resource Manager from time to time

Activities and Societies: Students in Free Enterprise(SIFE) Team building Facilitation:Experiential Learning CUEA Cultural Festivals