sarah lye

* ● Managed the front desk and foyer area of the yoga studio and spa, greeted/checked-in guests and educated them about our classes, products and services * ● Scheduled classes, managed phone calls and e-mails, promoted and sold boutique products * ● Was a key-holder, took responsibility for all opening and closing duties, monitored the cleanliness, safety, organization, and overall quality of guest experience in the studio * ● Substitute taught yoga classes, taught meditation classes, and wrote articles for the 889 blog

● Greet and assist patients, schedule appointments, problem solve customer inquiries and complaints, chart patient information, issue financial statements, reconcile day sheets ● Work with various software including Clinicmaster, Slack, and Microsoft Office ● Perform accounts collections and receivables management ● Direct bill appointment claims through extended health coverage portals (ie. Pacific Blue Cross, Telus Portal, Medavie Blue Cross, and providerConnect) ● Notify doctors and practitioners of all changes, emergencies, new patients, missed appointments, and important dialogues with patients ● Created and manage New Patient Referral Reports and Current Patient Referrer Gratuities Program ● Maintain a clean and attractive waiting room and office area, perform opening and closing responsibilities as a keyholder

● Create monthly sales reports, utilize SalesData and consumer surveys to compile and write research reports, blog posts, and infographics ●Attend product meetings, test software in both developmental and live status, contribute to the improvement of new CataList features ● Manage the CataList twitter account, create e-catalogues for award shortlists, promote CataList product through outreach and engagement ● Create and review user documentation resources (including Webform to ONIX Mapping), write code for ONIX (html)

● Created all written content for website, blog posts, and online marketing ● Managed all social media channels and content, carried out interviews with Toronto-based business owners and artists including: Eric Fallon of Rebels Refinery, Rose Broadbent of Bridge + Bardot, and Daymon Green of Community54 ● Functioned as Community Builder, organized weekly yoga classes (Soh Calm Sundays) and Soh Calm events, connected with community members, supported local instructors ● Managed interns in our incubation program at Ryerson University's Fashion Zone in the DMZ, attended meetings and seminars with mentors and industry professionals, developed our brand over two years creating a fully functional e-commerce website

● Implemented content promotions, discounts, and sales for four English-language territory websites (Canada, USA, UK, Australia) ● Conducted competitive price analyses and price matching ● Compiled and managed sales reports ● Managed new release schedules and promotional calendars, corresponded with publishers about pre-orders, pub-date changes, and promotions ● Worked with our Kids’ Store Merchandiser on compiling content for the UK Kids’ store launch, scheduling promotions, organizing marketing material, and working with the Publisher Operations and Content Investigations teams to approve and remove content from our Kids' Stores worldwide

* ● Worked with BookNet, Bookscan, InDesign, Photoshop, and Microsoft Office * ● Attended all editorial meetings, worked with P&Ls, tip sheets, cover designs, raw manuscripts and final book PDFs * ● Compiled data, wrote reports, acquired rights for stock images, managed the slush pile, wrote reader's reviews and carried out cold reads of final book PDFs

* ● Represented the student body * ● Worked with important and confidential documents such as transcripts and applications * ● Functioned as a receptionist, answered telephones, replied to e-mails, directed students, filed documents, and mailed out packages

Dalhousie Women's Varsity Soccer Team -Dalhousie Varsity Council Women's Soccer Rep -Academic All-Canadian

Humber's Creative Book Publishing program combines creativity and entrepreneurship with the only opportunity in Canada to specialize in literary agenting/rights management and publishing technology. Taught by working professionals, and visited by industry gurus and established writers, students of this program regularly make valuable contacts. Students also have an opportunity to work with writers attending the respected Humber School for Writers summer workshop.