sarah lane
site lead telesales and retention
About
Experienced Service Manager with a demonstrated history of working in the telecommunications industry. Skilled in Service Delivery, Managed Services, Mobile Communications, Service-Level Agreements (SLA), and Stakeholder Management.
united kingdom
gloucester
telecommunications
service delivery, telecommunications, project delivery, managed services, prince2, itil, service management, vendor management, program management, pmo, project management, sla, outsourcing, stakeholder management, management, ms project, strategy, project planning, business process, analysis, solution architecture, integration, security, cross functional team leadership, testing, agile methodologies, it management, project portfolio management, governance, voip, risk management, business analysis, pmp, resource management, software documentation, it strategy, networking, incident management, enterprise software, it service management, information technology, business process improvement, change management, customer experience, call center, contact centers, team management, mobile communications, mobile devices, call centers, unified communications, team leadership, customer service, sales management, customer relationship management, performance management, customer retention
Experience
senior project manager
currently available for opportunities
site lead telesales and retention
vodafone
service manager
sse enterprise telecoms
account manager
adm
team manager
endeva
Education
university of west london
information systems
Project Management (PMI), Data Networking, Database design (Access and Oracle), System Requirements (gathering and documenting), Programming (Delphi, Java), Organisational IT strategy management, User Interface design and testing, Software development processes (Agile, Dynamic)
sarah lane's Contact Information
Phone
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