sarah lai

risk manager

About

Senior Risk Analyst at TD

Country

canada

City

toronto

Industry

information technology and services

Skill

social media, troubleshooting, customer service, time management, business analysis, sdlc, microsoft office, project management, visio, windows, team leadership, html, hardware, access, management, help desk support, technical support, software documentation, databases, networking, systems analysis, information technology, system administration, active directory, windows server, it management, microsoft sql server, windows 7, sharepoint, ms project, sql, windows xp, requirements gathering, microsoft project, microsoft access

Experience

risk manager

2018-11 - Present · 7 yrs 11 mos

it support specialist

ryerson university

2012-1 - 2013-1 · 1 yr 1 mo

* Provide Tier 2 level of onsite and remote support to the faculty and staff of Ryerson's six business schools * Standardize and uphold effective documentation and organization for the department's SharePoint system * Instill a more active flow of communication with clients regarding the status of their tickets and to ensure understanding of technical and/or software issues * Effectively back-up, re-image, recovery, migrate, and deploy software through Altiris Deployment Solution

information technology helpdesk

ryerson university

2011-1 - 2012-1 · 1 yr 1 mo

* As the sole source of computer and software assistance available to all Commerce students at the University, duties included: * mentoring students with software used in the university's business and IT courses * assisting students with their personal laptop issues * overseeing the operability of the university's desktops in computer labs * troubleshooting, diagnosing, and resolving university desktops and printers