Sarah (Kuan-Yin) Lin

Leading large-scale benefit program execution for 300+ global employer clients, managing end-to-end Open Enrollment (OE) and Year-End configuration projects. Collaborate cross-functionally with Customer Success, Product, Engineering, and Operations teams to deliver accurate, compliant benefit implementations across multiple countries. Key responsibilities include conducting comprehensive program audits, implementing benefit changes across diverse categories (HSA, FSA, commuter benefits, lifestyle accounts), and serving as the primary liaison between benefit administrators and internal technical teams. Drive process improvements through root cause analysis and develop standardized workflows to enhance operational efficiency and service quality. Operating in a bilingual environment, I translate complex benefit requirements into actionable technical specifications while maintaining meticulous attention to detail and ensuring seamless coordination across distributed teams.

Designed and executed organization-wide HR programs and employee engagement initiatives across 100+ locations serving 2,500+ employees. Partnered with business leaders, site managers, and external vendors to develop and deliver impactful training programs, comprehensive onboarding experiences, and employee development projects. Led HRIS operations including system troubleshooting, data integrity audits, and compliance monitoring. Spearheaded company-wide system transitions and facilitated ongoing training sessions to ensure smooth adoption and user proficiency across all locations. Analyzed HR metrics and workforce data to generate actionable insights supporting strategic decision-making. Created standardized processes and documentation to improve operational consistency and enhance the employee experience throughout the organization.

Provided comprehensive HR administrative support for a multi-location healthcare organization serving 2,500+ employees. Managed full-cycle recruitment coordination including ATS administration, candidate tracking, onboarding documentation, and background check processing. Developed standardized hiring materials and communication templates to streamline recruitment workflows and improve candidate experience. Conducted HR data analysis to identify staffing trends and support strategic workforce decisions. Ensured accuracy, confidentiality, and timely resolution of employee inquiries while maintaining meticulous records and supporting various HR operational initiatives.

- Developed business plans, marketing plans, and operational plans - Organized and coordinate administrative duties and office procedures - Administered recruitment and conduct interviews using various recruiting tools to filter candidates - Examined potential risks associated with business strategies

The job responsibility include planning campus wide events, peer mentoring new coming international students, and filing office documentations.