sarah kichefski

* At Gather, we believe planning life's special events should be a seamless, fun experience — for everyone involved. Our cloud-based event management software is reimagining the way private events are planned, managed and executed, empowering thousands of restaurants and venues across the U.S. to successfully grow their events business. We help venues get it together so their guests can get together. As the first point of contact for new clients, I help to set the tone of Customer Experience at Gather. Some of my daily responsibilities include: * Overseeing account build-out and implementation * Offering customized and consultative guidance for account set up and usage best practice * Scheduling and executing regular software training sessions with event management teams * Monitoring clients' key feature adoption and usage through data-driven tools * Working hand in hand with the rest of the Customer Experience team to support and train our clients

Lion’s Thread is a start-up social enterprise based out of Atlanta, GA, that specializes in men’s accessories. A young company, I started from the ground to build out systems for tracking sales and customer invoices. I also maintained communication for both US and Ugandan teams and acted as liaison between both groups. ● Communicated with Ugandan team to create budget and monthly production goals ● Tracked and analyzed sales metrics in order to correctly leverage business assets ● Identified white space in the market by tracking sales trends ● Maintained communication with team by sending out weekly updates, setting meetings, and updating team calendar with appointments and deadlines ● Partnered with other Atlanta-based businesses such as Monday Night Brewing to create events that bring awareness to social enterprise and the non-profit it supports

As Co-manager worked with leaders throughout the district to expand skills, including the Visual Merchandising Manager for the region. Served as acting Store Manager during two transitional periods, encompassing all roles during the transitions. ● Maintained ownership of operational duties such as business analysis, scheduling, and implementing standard operating procedures ● Coached and developed associates with an emphasis in cross training to meet business needs ● Mapped and executed floor sets up to two times per month and re-merchandised on an as-needed basis to positively affect client experience and store atmosphere

* As the Sales Lead in the building, served to support the upper management team by enforcing protocols and prioritizing business. During my tenure, led the team to exceed the goals for Love LOFT Reward Card applications for 5 out of the 7 months at the Mall of Georgia location. * ● Tracked business each day and re-distrubuted goals for store success * ● Coached associates in the moment to improve client experience * ● Led the stock team for efficiency and organization

* Supplemental Instructors partnered with a professor to aid students outside of class. Supplemental Instructors are chosen by the department and assigned in line with the student’s specialties. Served as Research Methods Supplemental Instructor. * ● Held weekly office hours to address student questions surrounding research methods and statistics in regards to behavioral science * ● Met with each student to develop research thesis and guide research process for final paper * ● Edited student papers for final drafts

As the associate store manager, I am primarily responsible for operations and human resources. In the past year, I have developed scheduling systems to increase store efficiency by 32%, decreasing payroll costs and improving store-level operations ● Supervises all human resource hiring and training at the store level, developing market-wide training protocols tailored to the Atlanta market ● Owns and executes all operational duties, including scheduling, zoning, store- and market-level communications, troubleshooting, and systems development ● Analyzes business metrics including stock to sales, department penetration percentages, customer profile reporting, gross margins, and profit and loss--providing superiors with feedback to improve the business ● Handles all customer inquiries, complaints, and issues with appropriate resolutions

Sociology minor Activities and Societies: Delta Zeta Sorority, Sociology Club