Sarah Khokher

Demonstrated leadership as head of KYC department managing an off-shore team of agents in KYC review. Represented Risk Operations in cross-functional meetings and owned all follow-ups and communication related to KYC. Used SQL and Looker to create and maintain data dashboards to track performance and risk trends. Led special projects involving data analysis and organization. Drafted a policy and procedure for KYC and built new processes where they did not already exist. Trained and coached other employees. Kept up the rate of work in a fast paced start up culture.

Using data analysis, detected fraudulent activity on accounts and communicated to other departments for further investigation. Processed return deposit items and overdrawn closeouts. Reported negative balances to collections. Retrieved daily reports from company database, tabulated figures to complete department’s end of day audit using Excel.

Completed teller transactions that involved cash and checks. Appointed to head teller twice a week, which required auditing the vault and supervising the teller line. Referred products and services to customers based on their needs, met sales goals, renewed and opened new accounts, onboarded new clients.