Sarah Hull

Client Onboarding Officer and Finance Assistant @ A2CO

About

With over 16 years of experience in the banking and financial services industry, I worked as a CDD and KYC Executive at HSBC UK, a leading global bank. I specialize in customer due diligence and know your customer processes, which are vital for ensuring regulatory compliance and mitigating risks in this highly regulated and competitive sector. As a Client Onboarding Officer at A2CO, I’m passionate about creating seamless, confidence-building onboarding experiences for our clients. With a solid background in customer service, I enjoy working in dynamic environments where organisation, reliability, and attention to detail matter. My goal is to ensure every client’s first interaction with A2CO feels clear, supportive, and sets the tone for a strong, lasting partnership.

Country

Malta

City

Mosta

Industry

Management Consulting

Skill

Sage Products, Office management , Office Administration, Customer Due Diligence (CDD), Microsoft Office, Leadership, Customer Engagement, Microsoft Excel, Written Communication, Customer Support, English, Payroll Processing, Complaint Management, Regulatory Compliance, Customer Service Management, Internet Banking, Credit Cards, Contact Centers, Multitasking, Task Management

Experience

Client Onboarding Officer and Finance Assistant

A2CO

2024-5 - Present · 2 yrs 5 mos

Malta

Client onboarding officer

A2CO

2024-5 - Present · 2 yrs 5 mos

Malta

CDD AND KYC EXECUTIVE

HSBC

2023-7 - 2024-5 · 11 mos

Swatar, Malta

Completing CDD reviews for existing customers. Adhere to customer appointment times. Mitigating risks by following procedures, updating systems correctly. Communicating with customers verbally and through emails. Working closely with the team.

Future You Academy Coach

HSBC

2023-3 - 2023-6 · 4 mos

Swatar, Malta

Providing tailored training and coaching new recruits to handle customer enquiries. Ensuring that they are following the correct process and procedures. Providing feedback following call monitoring. Ensuring that the agents are taking on board and implementing this. Delivering coaching sessions around products and services the bank offers. Supporting fully with the transition from training to their team.

Contact Centre Generalist

HSBC

2007-9 - 2023-6 · 15 yrs 10 mos

Swatar, Malta

Answering customer banking queries and resolving them at first point of contact. Both on the phone or Social Media. Logging and resolving customer complaints.

Team Manager-Secondenent

HSBC

2021-9 - 2022-12 · 1 yr 4 mos

Swatar, Malta

Providing tailored support to the team, to improve team performance. Call monitoring and providing feedback and coaching to agents. Cascading information to the team. Work with other managers and department managers. Prioritising workload efficiently, ensuring deadlines are met.