sarah mullins

global client, partner manager and change management trainer

About

Practitioner and Accredited Trainer in Change Management. Passionate about making a difference and pride myself in my honest, proactive and positive approach.

Country

united kingdom

City

poole

Industry

management consulting

Skill

coaching, strategy, leadership, management, change management, strategic planning, team management, sales, banking, customer service, teamwork, employee engagement, performance management, business planning, customer retention, retail banking, time management, risk management, culture change, development and delivery of training, customer experience, training, self driven, driving results, driving performance, leadership development, sales management

Experience

area manager

nationwide building society

2009-6 - 2011-1 · 1 yr 8 mos

Accountable for the management and leadership of 10 Branch Managers and the strategy and implementation of those branches (110FTE) across the New Forest & Dorset area in all matters relating to customer service, delivery of sales and product mix targets, operational risk, cost control and employee engagement, development and enablement. Key Achievements – Led the area through a cultural change , providing stability after 7 District Sales Manager’s in 2 years, addressed standards across sales, service, risk/control and employee performance and engagement successfully resulting in each branch achieving and exceeding KPI ‘s.

various area and senior management roles | santander | july 2003-may 2009

banco santander

2003-7 - 2009-6 · 6 yrs

* Senior Branch Manager (Salisbury/Christchurch) | 2007-2009 * Accountable for Flagship Branch to deliver and exceed targets in customer service, sales and product mix, risk and control, employee performance and engagement. * Deputised for Area Manager in their absence leading management meetings, conference calls and reporting in to the Divisional Director. * Key Achievements – Led notoriously underperforming branches to become consistent high performing units in the area and amongst Santander Nationally, winning numerous awards. * Mentor and coach to 12 Deputy Manager’s in the area, increasing their overall performance in customer service, risk and control by 35%. * Branch Manager/Mortgage Adviser | 2004-2006 * Reported to Area Manager. Accountable for various size branches from 3-10 fte to deliver in all aspects relating to the Branch Management role whilst personally meeting customer’s mortgage needs. * Key Achievements – Won a National award for performance which resulted in a trip to Cannes.

personal and corporate coach and trainer

sarah mullins coaching

2013-10 - Present · 13 yrs

I am passionate about people and I offer Personal & Corporate coaching resulting in goals being achieved and successful behaviours being adopted, developed and embedded. I pride myself in my honest sometimes direct approach. Clients can expect high challenge, high support and high gain. I believe from a coaching perspective ‘what makes me different’ is I have a core intuitive ability to comprehend and motivate others. In a Corporate capacity I use proven methodologies which I have successfully used myself, this has resulted in consistent feedback ‘that my coaching makes a difference in the real world’