Sarah Carter

As a member of the Central Operations Leadership Team I am accountable for the optimum level of resources available for deployment by the Emergency Operations Centres in accordance with the London Ambulance Service Capacity plans Pan London by: • Leading in conjunction with the Resource Centre, Control Services & the Vehicle Resource Centre the planning and scheduling of available resources; • Monitoring a range of live performance metrics so targets remain within agreed operational thresholds; • Taking tactical decisions to correct performance metrics that fall outside the agreed operational thresholds; • Managing the 24/7 effective, timely & appropriate operational command responses for routine operations, declares Major Incidents & Serious Incidents to support Sector Delivery Teams & Control Services to maintain service delivery; • Managing & holding Managers (Incident Response Officers) to account for delivering their KPI’s & objectives; • Communicating effectively with key external stakeholders when required in real time to identify & resolve dynamic issues in day to day operations; • Take initial role as Tactical Commander (Silver) of Declared Major & Significant Incidents; • Representing the Assistant Director of Operations, Incident & Delivery when required, being the ‘public face’ of the LAS & enhancing the reputation & profile of the service; • Making the most effective decisions without reference to others on behalf of the LAS that affect patient care, the public, staff & the Service using well-informed judgement & when necessary in collaboration with a range of stakeholders; • Assuming the responsibility of the most senior manager on duty out of hours, making & being accountable for decisions on behalf of the trust at Silver / Tactical level requiring working rotas covering days, nights & weekends; • Manage a budget of £500k & holding managers & teams accountable for expenditure;