sara helling

* Promotion – Senior Account Manager | 2005–2010 Account Manager | 2003-2005 ★ Relied on to identify source of multi-million dollar billing error and recoup costs across multiple clients—recouped $2M+ * Compiled and made presentations to executive staff on program value proposition, financials, schedules, customer feedback, and relationships. * Ensured 95% of Customer Operations Expectation guidelines and expectations were met within required periods. * Drove product revenue and achieved 10% increase in margin goals

* ★ Chosen by major client to be Client Executive as a result of expertise used in strategic messaging and negotiations * Led revenue-generating ideas to reduce incoming tickets resulting in knowledge transfer to clients (internal & external)—saving $250K and reducing need of 4 FTE. * Developed and executed annual sales plans and strategies for northeast territory. * Oversaw the development and launch of 2-way connect and SMS messaging. Identified inefficiencies and made recommendations for innovative process improvements. * Developed and shared best practices across the company, including building and cross training on operational procedures—mentored, coached, and train 8 team members. * Planned, created, and delivered product sales presentations to new and existing customers.

* ★ Achieved 102% over 2013 goal through defining and conducting RFI, RFP, RFx actions * Conducted market analysis to develop supply market strategies. * Developed strategies through collaboration with technical authorities and business unit operational staff. * Led cross-functional teams through sourcing process to ensure sourcing decisions were in alignment with overall business unit strategy. * Created and modeled Total Cost of Ownership for categories and sourcing decisions.

* Prepared and delivered performance updates and quarterly business reviews through team collaboration. * Wrote, proofed, and edited sales proposals and correspondence. * Updated executive management and departmental peers on overall strategy.

★Awarded highest honor for reducing spend with top suppliers by $6M ★Selected representative - Women’s Leadership Conference ICAN Consistently promoted and assigned to increasingly challenging positions to drive performance, cost savings, and improve efficiency. Regularly recognized by management for exceptional performance. Studied spend, success strategy, and trending to determine target objective at supplier level—built analysis presentations for senior executives. Produced $9M in savings through maximum hustle—executed 23 contracts for new and renewal business 60 days prior to year-end. Presented to C-suite executive team bimonthly with accounting and financial documentation. Delivered clear goals for cost savings, value creation, and supplier performance in conjunction with business unit operating plans. Reviewed accuracy of contracts and remedied any deficiencies to prepare for attorney approval. Refined category strategy through utilization of expertise in relevant categories/commodities.

CSG International (NASDAQ: CSGS) is the trusted global partner to help clients launch and monetize communications and entertainment services in the digital age. Leveraging 30 years of experience and expertise in voice, video, data and content services, CSG delivers market-leading revenue management and customer interaction solutions in licensed and managed service models. The company drives business transformation initiatives for the majority of the top 100 global communications service providers, including AT&T, Charter Communications, Comcast, DISH, ESPN, Media-Saturn, Orange, Reliance, SingTel Optus, Telefonica, Vodafone, Vivo and Verizon. For more information, visit our website at www.csgi.com.

Activities and Societies: Gamma Phi Beta