Sara El-werdany

Leadership & Mentoring: Provide direction, motivate the team, conduct performance reviews, set goals, and support professional development. Project & Operations Management: Oversee daily IT operations, manage projects, assign tasks, monitor progress, and ensure timely delivery. Technical Oversight: Guide infrastructure/software projects, ensure adherence to IT security and quality standards, and provide high-level technical strategy. Support & Issue Resolution: Manage IT support (help desk), troubleshoot complex problems, and ensure efficient resolution of technical issues. Communication & Reporting: Act as a liaison, report team progress to senior management, and communicate business priorities to the team. Process Improvement: Identify risks, propose solutions, define processes, and drive automation and efficiency. Resource Management: Manage budgets, vendor contracts, and resource allocation for the team. Strong leadership, communication, and interpersonal skills. Excellent problem-solving, critical thinking, and time management abilities. Technical expertise relevant to the organization's IT stack. Ability to foster collaboration and maintain a positive team environment

Client Relationship Management: Serve as the primary contact, build trust, resolve issues, and ensure high satisfaction for a portfolio of clients. Sales Strategy & Execution: Develop and implement plans to meet/exceed revenue targets, identify new opportunities, and manage the full sales cycle (prospecting to closing). Solution Selling: Collaborate with presales/technical teams to design tailored IT solutions (software/hardware) that address specific client needs. Account Growth: Drive footprint expansion within existing accounts and bring in new clients. Market Expertise: Maintain deep knowledge of IT market trends, competitor activities, and client business dynamics. Reporting: Provide accurate sales forecasts, pipeline updates, and performance reports to management.

Relationship Management: Building and maintaining strong, long-lasting trust with key stakeholders and decision-makers in client organizations. Growth & Revenue: Achieving sales targets through upselling (selling premium versions) and cross-selling (selling related products) to current accounts. Customer Advocacy: Acting as the "voice of the customer" internally to ensure technical teams deliver solutions that meet specific business needs. Contract Lifecycle: Managing the entire renewal process and negotiating contract terms to ensure retention and profitability. Strategic Planning: Developing account-specific plans to align the company's technology roadmap with the client’s long-term business goals.