Sara Bayat, CHRP

Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

• Strategic sourcing partner for the Measurement and Data Science (MADS) team within Amazon Advertising • Supported hiring in Canada and US for mid-senior level (L5-L7) tech roles within product, engineering, solutions architecture, and professional services • Collaborated with leadership to identify needs and provide strategic guidance on how to attract, source, and maintain pipeline of highly qualified talent • Created and executed effective sourcing strategies, utilizing various recruiting tools and sourcing channels • Consistently exceeded hiring goals, with an attainment of 284.1% in Q2 2022 • Built and scaled a standardized sourcing tracker to capture top of funnel metrics

• Supported a team of high volume technical recruiters with full lifecycle recruitment by posting roles, sourcing, maintaining talent pipeline, shortlisting, screening candidates, scheduling interviews, sending assessments, managing referrals, and owning the onboarding process • Ran reports and analyzed data surrounding diversity and candidate experience to create high level summaries with actionable insights for senior leadership • Engaged in projects and events to support talent strategies and initiatives

• Built consultative partnerships with key stakeholders across HR and various business lines to understand their strategic objectives in order to help produce reliable and accurate data to support business decisions • Conducted intake sessions to understand needs and objectives and establish clear and realistic expectations • Collaborated with auditors to support regulatory reporting requests to ensure compliance requirements were met • Created, scheduled, and automated reports used for learning, recruitment, complement, and ad-hoc requests • Prepared and designed tailored dashboards to convey data driven insights and actionable metrics • Responsible for handling and safeguarding highly confidential and sensitive information

• Championed a superior employee experience while addressing and resolving inquires, complaints, and escalations submitted through ASKHR within established Service Level Agreement (SLA) • Researched, investigated, and processed job data changes that occur throughout the employee lifecycle (new hires, promotions, transfers, salary adjustments, maternity top-ups, terminations, etc.) • Liaised with other groups within HR to ensure the successful and timely completion of requests • Ensured data accuracy and integrity of records through established internal control mechanisms • Trained, coached, and mentored new team members to improve overall efficiency and productivity • Participated in the Quality Measurement Project by enhancing the tools (scorecard) and process used to measure quality within the employee lifecycle team • Identified and took initiative to optimize the Phased Retirement process by creating scripting and guides to ensure consistent and effective communication, which in turn reduces risk of overpayments and recoveries

• Provided first point of contact resolution regarding HR related inquiries in a contact centre environment, while adhering to call measurement standards (call quality, compliance, AHT) • Proactively provided consulting and guidance to employees and managers at all levels of the organization surrounding recruitment, payroll/compensation, benefits, learning, compliance courses, and HR self-serve tools • Interpreted, explained and enforced HR policies to keep staff in compliance with standards • Demonstrated solid multitasking skills - navigated systems while maintaining an effective conversation with the caller, maintaining data integrity, and documenting all interactions • Coached and advised managers on how to complete paperwork for new hires, transfers, promotions, leaves of absences, terminations, childcare benefits, etc. • Comfortable using and providing support for HR systems and tools such as Service Now, SAP (Success Factors), Talentlink, Manager Tools, Vacation and Absence Management, and My Information Updater

• Collaborated as part of a team within an inbound contact centre environment to proactively resolve client inquiries, concerns, and escalations relating to their individual credit card needs by engaging in deeper discovery, asking probing questions, and then offering tailored advice and solutions • Encouraged and developed colleagues through motivation, peer-coaching, mentoring, and implemented fun games to increase up-sells and help the team achieve its sales targets • Consistently achieved high-performing results pertaining to mandated goals in client experience, advice and solutions (sales), and productivity • Proficiency using systems such as CCSA, TBS, IRIS, TSYS, and Sales Platform • Received awards for royal performance in Q2 2014, Q3 2015, Q2 2017, and Q1 2018 for contributions and achievements aligned with RBC values and business strategy