Marco dos Santos

After nearly 5 years building OTC operations at Localiza's SSC, I took on a broader management role to develop financial governance, cross-institutional stakeholder management, and process automation skills at a scale not available in specialist positions. Local government authority in one of Brazil’s largest industrial hubs, where I managed federal grant funds, municipal-NGO transactions, and financial reporting, with a focus on data integrity, process efficiency, and audit compliance. - Directed a portfolio of 20+ public infrastructure contracts (~$9M USD) by coordinating 25 cross-functional stakeholders (including technical teams and federal agencies) to mitigate legal risks and prevent a ~$1M USD mandatory reimbursement of public funds. - Spearheaded an 8-month digital transformation of 120+ municipal-NGO contracts by coordinating internal departments, legal teams, NGOs, and a software vendor, implementing a centralized system and enabling real-time audit readiness. - Engineered an automated reporting module for State Audit Court compliance, reducing report preparation time by 90% and eliminating data integrity risks for monthly/annual financial filings.

A major Latin American mobility company operating through a Shared Services Center (SSC), where I owned and enhanced core Order-to-Cash workflows, spanning AR, collections automation, revenue assurance, and reporting. - Reduced delinquency from 12.5% to 2% within 6 months across a portfolio of 200+ key B2B accounts by designing risk-based client segmentation, expanding pre-invoice validation, and implementing account netting to offset credit notes against overdue balances in SAP and Salesforce. - Designed and tested RPA business rules to automate SAP-based reconciliation activities, eliminating 1.5 hour per day and standardizing execution across the collections team. - Generated ˜$220K USD in recurring annual revenue by identifying late-paid invoices through Oracle BI queries and calculating contractual interest charges, enabling the billing team to issue compliant interest invoices for 300+ affected accounts. - Executed monthly intercompany AR reconciliations between two Localiza&CO entities in SAP, investigating and clearing balance discrepancies to ensure accurate financial statements and group policy compliance. - Built and validated monthly AR ageing, dispute, and collections reports using SAP exports and Excel pivot models, providing forecasting and audit teams with reliable cash-flow and exposure data.

A top-5 global fertilizer producer, supplying 20% of Brazil's crop demand. I worked with SAP contract data and management reports for the executive team at Vale. My main focus was monitoring policy and performance across our production units. I personally audited 1,200+ third-party labor contracts, which mitigated a $7.7M+ exposure to legal and financial penalties. I also standardized our procedures and created an indexed virtual library for documents. That change reduced non-conformities by 10% and helped us secure the ISO 9001 recertification after a nationwide gap analysis. This role built my foundation in financial controls, audit compliance, and process standardization — skills that have informed how I approach O2C governance and reporting throughout my career.

A leading Brazilian provider of industrial machinery solutions, where I began my career supporting accounts receivable, collections, and month-end accounting activities in a multi-industry B2B environment. - Increased debt recovery by 30% across a portfolio of 100+ B2B customers by introducing ageing-based KPIs and negotiating payment settlements aligned with company credit policies. - Reduced average days past due (DPD) by 6 days within 90 days by implementing segmented AR ageing and introducing earlier, proactive customer engagement on overdue balances. - Supported month-end close by maintaining AR/AP subledgers, posting journal entries, and performing reconciliations for three bank accounts using the TOTVS accounting system. - Investigated and resolved billing and payment disputes by coordinating with Sales and customers, documenting cases, and escalating complex issues to senior finance leadership when required.

PUC is consistently ranked as Brazil’s top private university, recognized for academic excellence and strong industry connections. I completed a comprehensive program covering Financial Management, Business Economics, International Markets, Organizational Behavior, and Corporate Governance. Developed strong analytical skills through coursework in Strategic Planning and Financial Mathematics. The final thesis explored internal marketing practices across multiple economic sectors in Brazil, reinforcing business performance through organizational communication and employee engagement strategies.