Santosh L

• Sr. Staff Manager with 20+ years of SDLC experience, specializing in embedded systems (Printers/MFPs) and OEM customer support. • Led distributed, cross-functional teams (Software/Embedded systems engineers, QA, FAE) to deliver high-quality customer solutions. • Collaborated with Core Engineering, QA, Marketing, and Field Engineers. • Product planning, customer documentation, hiring, and training. • Managed global customer relationships, handling feature requirements, subsystem updates, cost negotiations, and project scheduling. • Developed test strategies and setups for off-shore teams, ensuring seamless patch deployment and continuous testing improvements. • Debugged and resolved customer issues, reviewing extensive C code (Linux/gdb) and participating in code reviews. • Conducted on-site customer training and requirement analysis in Japan, South Korea, Taiwan, China, and India. • Guided new customers through training, development, product launch, and post-release support.

• Supported customers new to the CSR's IPS printing solution through on-site customer training - development, product launch phase, and addressing post-release field issues. • Led a team of local/off-shore engineers to deliver quality solutions for PDL-related issues reported by customers. • Individual contributor fixing issues reported for IPS (Intelligent Print System) that includes PDL Interpreters for PDF, PS, PCL, PCLXL and XPS. • Addressed Customers' requests for s/w fixes and features implementation for PDL interpreters in their systems for some of the top printer/MFP manufacturers.

CSR is the leading provider of embedded and host-based PDL interpreters to Printer/MFP OEMs • Supporting PCL, PCL-XL, PS, PDF, and XPS printing in their Printers and MFPs. • Worked as an individual contributor supporting IPS customers using our PS/PDF/PCL/PCL-XL/XPS printer interpreters. • Involved with the development of an embedded system (Printer/MFP) for a large Japan/USA-based OEM. • Customized several product releases to a customer's environment interfacing with their API/SDK. • Addressing RTOS, memory, compatibility, and stability-related issues. Introduced new features.

• Supported Bachman(Rational) Case tools products. Windows/OS2-based GUI development. • Developed an entirely new graphical interface for one of the products using Presentation Manager under • OS/2. Ported the same UI to a product on the Windows-NT platform using VC++.

• Developed a Windows-based graphical user interface (GUI) to interact with a Chromatography Integrator (on a PCI card), enabling dynamic selection of processing methods for incoming data from an onboard Z-80-based Analog to a Digital Converter. • Collected and compressed data from two ADC channels, giving users a real-time graphical interface displayed on monitors and dot-matrix printers. • Worked as an R&D engineer focused on developing microprocessor-based analytical equipment (stand-alone devices and add-on cards for PC) using the Z-80 Microprocessors. Authored assembly language test programs for hardware validation and chromatography data processing. • Developed a signal tracer for hardware debugging, utilizing in-circuit emulation (ICE). • Created hardware-software interfaces for instruments featuring LCDs, 7-segment displays, printers, and battery-backed RAM. Additionally, designed a full-size interrupt-driven keyboard for enhanced user interaction and an auto-titrator (stepper motor). Implemented I/O mapped Bank Virtual Memory (with a Battery backup).

Robotics, Real Time Multi-tasking operating systems, C programming, Data Communications, and Digital Design.

Assembly language programming, digital design.

Courses: Robotics, Operating Systems, Digital Design, Wireless Sensor.