Santosh Kota

Senior Software Engineer @ Wipro

About

As a Senior Software Engineer at Wipro, I bring expertise in software infrastructure and design to develop scalable, efficient, and innovative systems. My work focuses on building robust technological frameworks that address complex business needs and align with organizational objectives. Collaborating with cross-functional teams, I contribute to the development of industry-specific software solutions that drive operational excellence and adaptability. With a deep understanding of the software industry, I am committed to enabling impactful solutions that support growth and long-term success.

Country

United States

City

Redmond

Industry

Information Technology & Services

Skill

Safety Improvements, Customer Escalation Management, Service Optimization, Remote Monitoring, Site Optimisation, Debugging, End to End Solutions, Server Monitoring, Fix & Flip, Software Quality, Incident Management, Exceeding Customer Expectations, Blueprinting, Remedial Investigations, Security Operations Management, Customer Interaction Management, Monitoring Performance, New Product Rollout, Azure Kubernetes Service (AKS), Computer Science Education

Experience

Senior Software Engineer

Wipro

Senior Site Reliability Engineer

Wipro

2022-5 - Present · 4 yrs 5 mos

Individual contributor role for assisting clients in Azure Monitor buildout across public, Sovereign and Geo local Environments. Involved in Bug fixes and enhancements in Infrastructure and deployment code for Azure Monitor service. Document regional deployment architectures, configurations, and operational procedures for future reference. Maintenance of build pipelines in Azure DevOps used for buildout activities in different cloud environments. In Azure EV2, updating service models and rollout specification files based on the requirements in the service. Driving system automation, scheduling and configurations with PS. Supporting Build & Deployment of .Net, C# projects for Bug Fixes. Set up region-specific monitoring and alerting to identify performance bottlenecks and respond to issues promptly.

Technical Lead

ValueMomentum

2021 - 2022 · 1 yr

Maintenance and Monitoring of Applications hosted on Azure such as Cloud services, Web Apps and Azure Container instances with Splunk, Moogsoft, Smarts and Azure Monitor –LogAnalytics, Application Insights). Coordinate with Client and Dev/Technical teams to create an Application Blueprint prior to it's Implementation. AKS Orchestration. Managing and Maintaining F5 Cloud resources.

Module Lead

LTIMindtree

2017-2 - 2021-3 · 4 yrs 2 mos

Led end-to-end resolution of complex customer issues by coordinating with product, support, and engineering teams, ensuring timely and effective outcomes using Geneva, Orb, PowerShell, Kusto, Azure Data Explorer, ASC, ICM, and Visual Studio. Actively engaged in Azure customer issues to triage, mitigate, and understand pain points, gathering feedback and translating insights into actionable improvements for service reliability and product quality. Worked with ACE,Service Engineer for S500 customers, implementing proactive measures to reduce recurring incidents, improve system resilience, and enhance customer satisfaction. Championed initiatives that improved software performance and reliability, contributing to measurable gains in uptime, customer retention, and support efficiency.