Santo Wijaya

✔ Customer Service Excellence – Ensuring top-tier guest experiences at reception, coordinating room arrangements, and handling guest requests. ✔ Operations Management – Overseeing hotel operations, managing the lounge, inventory, and supporting staff for smooth daily operations. ✔ Back Office Administration – Handling reservations, ensuring price accuracy across systems, managing no-show cases, billing, and financial reporting. ✔ Leadership & Growth – Earned a promotion within six months, becoming the only foreigner entrusted with both reception and back-office duties. I also had the opportunity to step up as In-Charge, leading and overseeing the entire hotel operation system.

- Demonstrated leadership in guiding each department supervisor to leverage their organizational and prioritization abilities to ensure an efficient and productive department. - Hired and interviewed staff, which includes reviewing over 1000 resumes to determine candidates credentials. - Administer payment, company budgets, salaries, benefits, visas, vacation arrangements, and enforcing company policies and practices. - Have a lot of experience in working business trips around Southeast Asia.

- Managed accounting transactions, prepared budget forecasts, and reconciled accounts payable and receivable. - Assisted in the preparation of monthly, quarterly, and annual financial statements. - Reconciled bank accounts and prepared journal entries for month-end closing.