Viviane Santiago

Introducing Akkodis Canada. Akkodis is born out of the merger between AKKA and Modis, to create an IT and Engineering solution powerhouse. Our teams of experts are passionate and dedicated to finding the best tech and IT professionals for your projects and your business. Over the past 35 years, we have built a reputation as a leader in IT and Engineering staffing, known for our ability to develop the right solutions, people, and technology for pioneering startups and global enterprises. Our Mission: Engineering a Smarter Future Together *** The Adecco Group is the world’s leading talent company. Our purpose is making the future work for everyone. Through our three global business units - Adecco, Akkodis and LHH - across 60 countries, we enable sustainable and lifelong employability for individuals, deliver digital and engineering solutions to power the Smart Industry transformation and empower organisations to optimise their workforces.

The Adecco Group is the world’s leading provider of HR solutions. With over 32,000 employees and 5,500 offices, in more than 60 countries and territories around the world, Adecco Group offers a wide variety of services, connecting more than 700,000 associates with over 100,000 clients every day. Responsibilities include: - Staffing Services (design and implementation) - Assisting Global clients on Talent acquisition and Staffing needs - Management of global MSP and RPO Proposal needs. Involved on solution design for international MSP and RPO proposals - Liaison with Procurement and VMS providers - Proposal & Solution Management - International Sales Support Management - RFP/RFI/PQQ - Global Account Management & coordination - Procurement experience - Global Advisory (Human Resources & Staffing) - Responsible for client reports, metrics and talent aquisition analytics

Aermid is a Health Care Provider with locations spread across the United Kingdom. Worked with the CEO and CFO on specific projects: M&A (Mergers and Acquisition) Project – Managed acquisition of 7 new sites across the organization. Budget control, status meetings/reports, project timelines and vendor relationship. Human Resources Project – Identifying talent acquisition needs across the organization and setting strategy/process in place (including external advertising and contract negotiation with advertising companies) Head Office Relocation Project – Managed relationship with realtors during new office acquisition. Meetings with individual groups for new layout and new office needs, responsible for reports on overall cost around relocation and new office expenses. New quote project – Introduction of database system that would allow better control of expenses across site and appropriate expenses approval. Introduced successfully new approval process. Also introduced new Procurement Process to ensure vendors are aligned with corporate needs. Website and Advertising Project – Responsible for marketing and advertising material (newspaper, magazines and internet) and development of company’s website together with external web design company.

Nortel was a recognized leader in delivering communications capabilities that make the promise of Business Made Simple a reality. Nortel developed next-generation technologies, for both service provider and enterprise networks, to support multimedia and business-critical applications. - Managed the relationship with leading telecom clients in Brazil for the repair and replacement of damaged parts. Implemented a number of projects guaranteeing timescales, scope and quality of service. Achieved process consistency and better monitoring of parts received and dispatched. - Negotiation of contracts with existing and new clients and responsible for maintaining a good client relationship at all times. Achieved 100% of SLA’s and KPI’s set in the existing contracts. - Managed processes involving importing and exporting of parts to Canadian headquarter. Achieved accurate stock control and reconciliation with 100% compliance. Responsible for all reporting and analysis of data. - Responsible developing relationships with key stakeholders. Implemented Nortel’s new sales process within repair and replacement team and achieved great results from day one of project.

The MANN+HUMMEL Group is a development partner and original equipment supplier to the international automotive and mechanical engineering industries. The Group’s product portfolio includes air filter systems, intake manifold systems, liquid filter systems, cabin filters and cylinder head covers made of plastic with many integrated functions for the automotive industry, as well as filter elements for vehicle servicing and repair. - Worked in different areas of the organization assisting Project Managers, Sales Managers and Legal/HR Directors. - Acted as legal advisor to employees and appointed Company’s representative during legal meetings and court hearings. Responsible for reviewing contracts and other legal documents. Supported the HR team across a number of new processes including the implementation of group policies and procedures, training of staff in their particular departments and Legal best practices. - Coordinated all projects within sales group: SAP implementation across Sales, Car fleet management, vehicles allocations and quotation process, Reporting and Metrics analysis. Elaborated a number of sales presentations and proposals and coordination of projects. Meeting stakeholders and liaising with Project Team to ensure project scope. Created visio diagrams and charts and assisted Project Managers with overall delivery - Worked on Continuous Improvement Project (Kaizen) – 5 day 24/7 project that was created to ensure process efficiency across factory. Responsible for analysis of workstation, activities and overall handling/machine operation to implement ideas and better processes. Reduction of time spent on production generating cost savings and better production on a monthly basis.

- Overall Office Management for Engen-sul - Responsible of all suppliers and procurement process. - Managed the new office project. Open of a brand new office and liaison with vendors and suppliers. Ensure budget and timelines were met for new office opening. - Consultant on database creation using MS Access (creation databases using MS Access). Requirements gathering and DB creation. SME clients.

Bachelor in Law