Santiago Larraburú

Key Responsibilities: - Leadership of process optimization initiatives across administrative and commercial operations, focused on improving efficiency and eliminating workflow bottlenecks. - Ownership and evolution of the company's internal operations platform (allocations, billing, reporting), acting as Product Manager to enhance usability, data integrity, and cross-team adoption. - Partnership with Accounting and Sales to ensure accurate financial workflows, including billing, reconciliation, and KPI tracking. - Establishment and maintenance of reliable sales performance reporting, delivering actionable insights to support the Growth team. - Strategic operational support to C-level executives, improving visibility into business performance and enabling informed decision-making. Key Results: - Delivery of a critical internal operations platform that became the single source of truth for allocations, billing, and reporting, directly improving data integrity and cross-team decision-making at the leadership level. - Operational clarity gains through the rollout of a company-wide RACI matrix and standardized process documentation, eliminating recurring confusion around ownership and dependencies. - Reduction of repetitive operational queries through the deployment of an AI bot trained on internal processes and contractor data, providing instant self-service answers to Managers.

Key Responsibilities: - Leadership and mentorship of a 4-member recruitment team, driving alignment on hiring priorities and ensuring consistent delivery against business goals. - Design and execution of sourcing strategies to attract high-quality talent across multiple industries and technical domains. - Oversight of end-to-end recruitment processes, ensuring efficiency, consistency, and a high-quality experience for both candidates and internal stakeholders. - Construction and maintenance of robust talent pipelines to support both immediate hiring needs and long-term organizational growth. - Use of data and analytics to monitor performance, identify bottlenecks, and continuously improve recruitment outcomes. Key Results: - Reduced average time-to-hire from 2 weeks to 4 working days by streamlining processes and improving pipeline efficiency. - Optimized the recruitment workflow to reduce dependency on technical interviewers, increasing scalability and speed without compromising candidate quality. - Successfully scaled team operations while maintaining high hiring standards and alignment with business objectives.

Key Responsibilities: - Leadership of end-to-end commercial and operational workflows, spanning sales pipeline management, contract structuring, billing operations, and active project tracking. - Oversight of the full lead lifecycle from initial capture through MQL, SQL, and opportunity stages to close, supervising commercial proposal assembly and contract drafting upon acceptance. - Management of internal communication with Talent Acquisition to ensure timely and accurate team staffing for each new engagement. - Ownership of the full billing cycle, generation, sending, and archiving of invoices; and lead data tracking to analyze pipeline conversion rates and feed the marketing database for quarterly outreach campaigns. - Leadership of automation initiatives for key workflow notifications and alerts, reducing manual overhead and improving response times across teams. - Oversight of contract lifecycle management, including SOWs, milestone tracking, renewals, and client compliance requirements. - Coordination of cross-functional communication with clients and internal stakeholders, maintaining data accuracy across CRM and internal systems. Key Results: - Managed a multi-client portfolio over a 22-month period, achieving 20% growth in monthly recurring revenue through improved operational processes and account oversight. - Contributed to the acquisition of 15 new clients, expanding the active portfolio and supporting revenue diversification. - Oversaw billing and project tracking across 40+ active client accounts, ensuring accuracy, timely invoicing, and alignment with delivery milestones.

- Management of the full-cycle candidate pipeline, conducting structured interviews and evaluating candidates against role requirements. - Onboarding buddy role for new team members, ensuring smooth integration into the team.

- Identify and submit qualified candidates to Client Hiring Managers based on the provided job description. Create job requisitions and accurately manage candidates through the recruiting workflow in applicant tracking systems. - Provide accurate and timely reports and communication to management, hiring managers, and Human Resource Business Partners.

Oversight of administrative operations, logistics coordination, and documentation management.

Co-founder and operator, with end-to-end responsibility for finances, procurement, and customer operations.

Administrative support across tour operations, scheduling, billing, and client communications.