Sanowar Saikh

Core Responsibilities • Directed all housekeeping operations for a luxury hotel with 564 guest rooms, 8 F&B outlets, and extensive public areas. • Led the pre-opening setup of the Housekeeping Department, including operational planning, staffing, and resource allocation. • Developed and implemented departmental strategies, policies, SOPs, and performance standards to ensure operational excellence. • Oversaw budgeting, financial planning, cost control, and departmental forecasting to maximize efficiency and profitability. • Managed procurement of linens, uniforms, guest amenities, cleaning chemicals, and housekeeping equipment. • Coordinated with Finance, Purchasing, and vendors regarding supplier selection, contract negotiations, and inventory management. • Established workforce planning, organizational structures, staffing levels, and productivity standards. • Recruited, trained, coached, and developed housekeeping leaders and team members to achieve departmental goals. • Ensured compliance with health, safety, hygiene, sanitation, and sustainability standards. • Conducted regular inspections of guest rooms, public areas, F&B outlets, and back-of-house facilities to maintain luxury service standards. • Collaborated with Front Office, Engineering, Laundry, Security, and F&B departments to ensure seamless hotel operations. • Monitored guest satisfaction scores, service quality metrics, and implemented continuous improvement initiatives. • Led inventory control programs and asset management to minimize losses and optimize resources. • Managed outsourced services and vendor relationships to ensure quality and cost-effective operations. • Prepared and presented operational reports, budgets, forecasts, and strategic plans to executive management. • Fostered a culture of excellence, accountability, teamwork, and guest-centric service throughout the department.

Housekeeping Operation Manager Core Responsibilities Directed all housekeeping operations for a luxury hotel with 176 guest rooms , Villas 76 and 7 F&B outlets, and extensive public areas. • Provided strategic leadership to the housekeeping and laundry departments, managing recruitment, training, and team development for a multicultural workforce. • Oversaw daily operations, ensuring exceptional cleanliness and presentation of guest rooms, Guset Villa, public areas, and back-of-house facilities. • Directed laundry Operation , maintaining impeccable quality in linen, uniform, and guest laundry processing. • Controlled budgets and departmental costs while maintaining operational excellence and efficiency. • Established and enforced Standard Operating Procedures (SOPs) in compliance with Rixos brand, hygiene, and safety regulations. • Implemented sustainability initiatives, including eco-friendly cleaning products and water/energy-efficient laundry practices. • Collaborated with Front Office, Engineering, and Food & Beverage to ensure seamless guest experiences across all areas. • Monitored KPIs, audit results, and guest feedback to drive continuous improvement and operational excellence. • Delivered ongoing staff training and mentoring programs to strengthen skills, reduce turnover, and build future leaders. Key Achievements • Increased guest satisfaction scores in cleanliness and laundry by 15%, elevating brand reputation. • Reduced room and laundry turnaround time by 20% through process optimization and workflow redesign. • Achieved a 30% reduction in staff turnover by implementing structured training and career development programs. • Successfully maintained luxury standards during peak occupancy periods with increased guest and laundry volumes. • Introduced sustainable laundry and cleaning practices, reducing water, energy, and chemical usage in line with global green hospitality standards.

Key Responsibilities: • Leadership and Team Management : - Supervised and led a team of housekeeping staff, including recruitment, training, and scheduling. • Quality Assurance: Conducted regular inspections to ensure adherence to cleanliness standards and promptly resolved guest complaints. • Inventory and Budget Management: Managed inventory of supplies and controlled departmental expenses to maintain budgetary compliance. • Policy and Procedure Development: Developed and enforced comprehensive housekeeping policies and procedures, ensuring strict compliance with health and safety regulations. • Interdepartmental Coordination: Collaborated effectively with other departments to ensure seamless operations and consistently meet guest needs. • Performance Monitoring and Reporting: Monitored departmental performance through key performance indicators (KPIs), prepared detailed reports, and implemented improvements based on guest feedback. • Training and Development: Conducted ongoing training sessions and fostered professional development and growth opportunities for staff. • Sustainability Initiatives: Implemented eco-friendly cleaning practices and actively promoted sustainability initiatives within the department. Key Achievements : • Led housekeeping team through a significant increase in guest satisfaction scores, achieving a 15% rise in positive guest reviews related to cleanliness. • Streamlined operations by implementing a new cleaning schedule, reducing turnaround times by 20% while maintaining high-quality standards. • Developed a comprehensive training program that reduced staff turnover by 30% and improved overall team efficiency. • Successfully managed housekeeping operations during peak season, maintaining consistent quality despite an increased guest volume.

• Managed housekeeping department in an attentive, friendly, efficient, and courteous manner resulting in improved guest satisfaction scores. • Implemented Standard of the Week training resulting in a 25% decrease in guest complaints • Managed cleaning program for 96+ guest rooms, including maintenance of all housekeeping equipment • Conducted monthly and quarterly inventories resulting in a 15% decrease in inventory discrepancies • Schedule and assign work to subordinates, taking into account special requests and workload fluctuations • Inspect guest rooms, public areas, and back-of-the-house areas to ensure they meet established cleanliness and quality standards • Investigate complaints regarding housekeeping service and equipment, and take corrective action as necessary • Recommend or arrange for additional services such as carpet cleaning and furniture refinishing • Coordinate work activities with other departments such as engineering, laundry, and security to ensure maximum efficiency • Monitor inventory of supplies and equipment, and place orders when necessary • Train new employees in job duties and company policies • Evaluate employee performance and provide feedback to improve productivity and effectiveness • Enforce safety regulations and procedures • Prepare reports on work activities and budget expenditures • Participate in the development and implementation of departmental goals, objectives, and budgets • Perform other related duties as required

King and Crown Prince at NEOM Royal Affairs Project #Pre-Opening Responsibilities * Managing the Housekeeping operation . * Controlling the Housekeeping department Staffs. * Inspecting the Quality of rooms On a Daily Basis * Conducting the Briefing to All staffs On a Daily Basis. * Inspecting all the reports prepared on daily and weekly basis * Checking the Quality of service

Key Responsibilities: • Team Management: Allocate daily tasks, supervise, and support Room Attendants and other housekeeping team members. • Room Inspections: Perform routine inspections of check-out and occupied rooms to ensure cleanliness and quality standards. • Maintenance Reporting: Identify, report, and follow up on maintenance issues, ensuring they’re resolved promptly. • Service Area Inspections: Regularly inspect service areas, storage rooms, and corridors for cleanliness and organization. • Deep Cleaning & Projects: Schedule and supervise deep cleaning tasks and special projects to maintain hotel standards. • Training & Development: Train, guide, and motivate housekeeping staff to ensure high performance and professional growth. • Stock & Equipment Management: Oversee inventory control and maintain housekeeping equipment in working condition. • Guest Service Excellence: Ensure guest satisfaction by addressing special requests and VIP needs with care. • Brand Standards: Ensure all areas of the hotel meet brand cleanliness and service standards at all times.

Responsibilities : * Ensured a welcoming atmosphere for guests in a high-capacity hotel with 5,578 rooms. * Report to duty according to the schedule. * Preparing room attendant master key , room attendant assignment. * Other administrative task( Preparing Housekeeping information, arrival, departure & in house list) * Attending phone calls following telephone etiquettes & standard, PP. * Assigning & following up tasks to housman according to guest preference & guest request * Following up with purchasing for pending purchase orders & handling any delivery comes. * Recording lost & found items. & make follow up calls to the guest & record the feedback. * Keep monitoring the whole housekeeping store & open space in good condition & well maintained. * Arrival guest preference to collect & ensure that has been arranged with the supervisor. * Dailly & pending maintenance to be followed up with the engineering team. Preparing the discrepancy ( AM, PM hand over) * Hand over to the next ship bravely & mail. * To attend training and meetings as and when required.