Sankar Ramasubbu

Create an environment that allows individuals to bring their diverse perspectives to problem solving, which in turn increases their success at arriving solutions more efficiently and effectively. Main Responsibilities: - Provide leadership with the pulse of the customer and strategic solutions to enhance the team’s effectiveness - Lead and develop a team of technical Integration Engineers - Increased the Productivity of the team by 20 % through implementing various initiatives that include automation, simplifying documentation, Prioritizing and Time & Motion Studies. - Contributed to an increase in revenue generation through Sales by ~200 % YoY - Launched Phone Queue Integration Support in APAC , very first time in APAC to increase FCR -Operational Review with the Senior Leadership team to review the monthly business metrics -Working closely with Stakeholders to get and provide feedback on the business initiatives who have vested interest in the project outcome -Partnered with Product, Sales, Account Management, Real-Time-Management, and senior leadership to improve support models for specific customer segments

- Effectively hired 15 Engineers to provide Integration Support for merchants in India to integrate PayPal as as Payment Solution to receive payments from Indian Consumers - One of the Key contributors from Integration perspective for the PayPal India Domestic launch - Worked with HR, Talent Acquisition, and other leaders to set clear job descriptions, pre-screening criteria and interview processes. - Led by example, providing our newly formed team with confidence and trust in my ability to lead, quickly make decisions and execute their job function - Worked Closely with Product and Sales teams to understand their requirements for the market and delivered accordinly - Provide the team with opportunities to grow and develop in their careers. - Played an integral part to assess the performance of the Contract workers and converted them as Full Time Employees.

- Developed solution designs that define how PayPal’s services will be implemented by the partner engineering team. - Onboarded and configured merchants across a variety of product stacks Braintree and PayPal - Own technical delivery of a working solution from design, working with partner engineering teams through integration, testing, implementation, and launch. - Identify and troubleshoot integration technical issues both internally and with partner. - Work in partnership with Solution Engineers and Solution Architects to integrate proposed PayPal solutions into the client commerce platforms. - Identify any product/functionality gaps and collaborate with internal product and technology teams. to define the necessary development to support solution delivery. - Ensure partners implement optimal integration strategies, techniques, and user experience best practices resulting in certification. - Work closely with internal teams including compliance, privacy, risk, information security, support and operations to ensure all aspects of a partner or merchant launch are managed.

Working with the PayPal partners and shopping cart solution providers vetting their solutions to achieve a PayPal certification standard- Provided Partner Integration Support for Merchants in UK - Worked Closely with Developers of the PayPal Partners to integration PayPal Products on their Platforms -Reviewed the Integration to make sure Partners Integrates as per the PayPal recommendations and Certified them.

Troubleshooting Desktop hardware related issues Provided support on installing and troubleshooting Symantec Anti Virus Software