Sanjiv Chhibber

Started new job w.e.f 16 June

DP WORLD, UAE REGION; FZE Senior Manager, Customer Relations, Resource Planning & Statistics, Operations Department 2012-Present Operations Customer Relations, Resource Planning & Statistics • Reported directly to COO UAE Region • Managing berth planning for all vessels (container, break-bulk and bulk) calling Jebel Ali Port • Managing resource (berth and crane) planning and allocation for Terminal 1, 2, 3 • Monitoring container vessel performance based on commitment to customer, sharing information with customer and discussing areas to improve performance. • Planning and Shifting of Lines across T1,T2,T3 based on consortium partnering and terminal capacity. • Container terminal capacity utilization projection and additional capacity requirement prediction. • Planning of dredging and infrastructure maintenance at Jebel Ali Port. • Managing Reports and Statistics department, preparing monthly management reports for container, break-bulk, and bulk cargo handled. • Analyze and report cargo projection and container shipping line performance

Senior Account Manager, Mainlines, Commercial Department 2010-2012 Senior Manager, Customer Services, Commercial Department 2005-2010 Mainlines Account Management • Managing Jebel Ali container shipping line customer accounts • Negotiating and finalizing annual container terminal contracts with customers • Feedback from customers regarding terminal performance, and liaising with the Operations team • Monitoring customer performance based on their volume and revenue commitment • Actively participated in Commercial game changer strategy, in terms of Tariff rate to be implemented for all O&D cargo in Jebel Ali Terminals, and engaged in discussions with shipping lines Head Office. Customer Service • Lead the UAE Region Customer Service team and reported to the Chief Commercial Officer • Key contributor in development of the regional Commercial Strategy, Strategic Initiatives and Business Plans covering areas of Customer Service • Responsible for the function of customer complaints and set up of systems and tools to enable the process and provide efficient customer service. • Fiscal responsibility of setting and managing section budgets including vendor contracts and management • Key Account management for our top 25 shipping lines • Develop customer engagement plans covering performance indicators, growth incentives and pricing • Responsible for Revenue Generation by managing all contract negotiations with our major shipping lines • Spearhead the Customer Focus and Customer Care functions using relevant market analysis, customer feedback forums, surveys and department requirements to interact with specific segments of customers • Lead necessary tariff and pricing studies and propose relevant revisions in line with market conditions

PACIFIC INTERNATIONAL LINES (PTE) LTD, SINGAPORE Regional Director, Middle East and Gulf Region; based in Dubai, UAE 2002-2005 Regional Director, India; based in Mumbai, India 1998-2002 Regional Director & General Manager East Africa Region, based in Kenya 1993-1998 Master on Break Bulk & Cellular Container Vessels 1985-1993 Chief Officer 1981-1985 Middle East & Gulf Region territory: GCC, Iran, Djibouti, Egypt, Yemen, Sudan, Jordan • Responsible for all activities as the Owner’s Representative • Responsible for negotiating all terminal agreements & contracts • Responsible for business development, new opportunities and service deployments within the region • Monitoring performance of all agents within the territorial scope India territory: All ports and inland locations North and West of Mumbai • Responsible for all activities as the Owner’s Representative • Responsible for all port operations including negotiations with all ports for terminal agreements • Responsible for promoting Advanced Container Line as a common carrier • Monitoring performance of all port agents and sub-agents within the territorial scope • Successfully developed the Reefer trades for PIL East Africa territory: Tanzania, Madagascar, Kenya, Uganda, Mauritius, Zambia • Responsible for all port operations including negotiations with all ports for terminal agreements • Responsible for soliciting and canvassing import and export cargo nominations • Monitoring performance of all port agents and sub-agents within the territorial scope • Responsible for developing reverse marketing strategies, new markets and logistics related activities • Successfully developed the East Africa trade whereby volumes tripled since inception of services • Responsible for setting up Pacific International Lines dedicated shipping agency in Kenya

THE SHIPPING CORPORATION OF INDIA, Republic of INDIA Second Officer 1979-1981 Deck Apprentice 1976-1978