Sanjay Kumar

CnM is a North India-based fashion retail chain with 15+ stores offering apparel and lifestyle products across menswear, womenswear, ethnicwear, kids, and home categories. Joined when the company had just 2 stores and a traditional setup. Worked closely with leadership to build the operations backbone, scale the retail footprint, and establish structured HR, merchandising, and reporting systems. Key Contributions: - Scaled store presence from 2 to 15+ outlets across key cities in North India — a 7x expansion in footprint. - Contributed to over 5x revenue growth by professionalising store management, inventory turnover, and driving customer-centric operations. - Leading a team of 1,500+ employees across 15+ stores including operations, merchandising, logistics, and HR functions. - Developed and institutionalised a comprehensive retail operations manual, standardising SOPs across all outlets. - Led performance reviews, store audits, and issue resolution processes to ensure consistency, discipline, and accountability at scale. - Partnered with merchandising teams to optimise inventory and improve category-level performance through better planning and liquidation strategies. - Acting as the operational bridge between store teams and leadership, supporting decision-making with timely data, and on-ground feedback.

Managed day-to-day showroom and factory operations, playing a key role in early expansion. Supported growth from a boutique setup to a multi-location presence. Key Contributions: - Expanded the brand from 1 to 3 stores and helped achieve 3x revenue growth during tenure. - Oversaw coordination between in-house production and retail, ensuring demand alignment and timely deliveries. - Introduced structured store-level reporting and operational processes across departments.

Led daily operations for a large regional lottery retail network. Introduced structure in an otherwise informal industry, with a focus on improving accountability and consistency across outlets.

Early career experience in pharma sales, managing doctor relations and field targets across assigned territory.