Sanjay Bhat

As a Sales Manager at Freshworks, I lead the SMB sales team across the ANZ, APAC, and India regions, with a focus on driving revenue growth for our CX Suite of products. I manage a high-performing team of 12 sales professionals and oversee the entire sales cycle — from opportunity sourcing to deal closure. My responsibilities include: End-to-End Regional Ownership: Running the sales engine across multiple geographies, aligning strategy with execution. Process Design & Optimisation: Identifying and resolving bottlenecks in the sales funnel, implementing scalable processes and sales tools to drive productivity and forecast accuracy. Revenue Execution: Leading quota attainment and pipeline growth across key SMB segments in Australia, Asia Pacific and India, with a sharp focus on conversion metrics and customer-centric selling. Team Development & Mentorship: Coaching team members on career progression, sales effectiveness, and customer value articulation — fostering a culture of continuous learning and customer centricity.

As the associate Sales Lead: -I lead the New business acquisition team of SAARC region. -Own the target for New Business Revenue of SMB for SAARC region. -Collaborate with internal stakeholders to drive revenue initiatives.

Freshdesk’s cloud-based customer support software enables companies of all sizes to support customers through email, chat, phone, mobile apps, websites, forums and social media channels.Launched in 2010, Freshdesk has over 50,000 customers across the world, including 3M, Honda, Hugo Boss, SolarCity and University of Pennsylvania. Freshdesk makes customer happiness refreshingly easy with powerful features, an easy to use interface, and a freemium pricing model. The company is headquartered in San Francisco and has offices in Chennai, London and Sydney. Freshdesk is backed by Accel Partners, Google Capital, Sequoia Capital and Tiger Global. As an account manager, I -build relationship with the prospect, providing technical assistance & negotiating a deal for the customer keeping in mind the profitability of the organisation. -Interact with customers and engineers to assess needs and to determine system requirements. - Develop, present and respond to customer specific proposals, including industry-specific solutions - Prepare and deliver technical presentations that explain products or services to customers and prospective customers

Part of the special internship program of Freshdesk. Through the programme, 1.The Business Model of Freshdesk was understood. 2. Helped in Setting up an In house incident management Tool for SASTRA university using Freshservice. 3. Set up a Community forum by implementing Freshdesk for the University.

OLX is the most popular online classifieds to sell and buy pre-owned products, reaching out to India's remotest cities. The OLX Group is a network of leading classifieds platforms in 45 markets, including brands like OLX, Avito, letgo, dubizzle, storia, stradia, among others. The OLX Group connects local people to buy, sell or exchange used goods and services by making it fast and easy for anyone to post a listing through their mobile phone or on the web. Hundreds of millions of people in local markets around the world generate more than 1.9 billion monthly visits, 37 billion monthly page views and 54 million listings every month on the OLX Group's online marketplaces. During the internship the various elements of Digital Marketing were exposed. Active participation in Social Media Campaign of OLX.

Mechanical Engineering at SASTRA. In addition to academics, participative in Co-Curricular activities like Daksh(Techinical fest) & Kuruksastra(Cultural Festival) . Project on In-House Management Tool for SASTRA students.