Sanjay Patel

Customer Service representative with over 10+ years of experience of working in a fast-paced environments demanding strong organizational, technical and interpersonal skills. Adaptable questioning techniques to assess customer needs and prepare report on the outcome, proactively approach customers and build conversation to deal with enquiries and discuss potential solutions to meet their needs. Back office administrative work putting together office data. Also am well planned, organized and able to work on my own initiative, with the ability to coach and encourage team members. Seeking a challenging and varied position that will enable me to capitalize on my award winning customer and leadership skills with opportunities for personal and professional growth. • Excellent planning and organizational skills with strong attention to details • Have AML sector experience • Writing and reviewing suspicious activity reports (SAR’s AML) and escalating to appropriate team. Identifying red flags, suspicious activity, investigate patterns. • Ability to listen identify and resolve customer issues. • Proactive, customer-centric and driven – going the extra mile • Excellent communication skills with ability to work to deadlines with high degree of accuracy • A team player, adaptable to a fast-paced and changing environment • Develop new skills and responsibilities