SANJAY PANIGRAHI

Manager Administrations @ Aditya Birla Memorial Hospital

About

Completed Post Graduation in Operations Management from NCHMCT, Bhubaneswar with 22 years of rich experience in General Administration and Facility Management. Proven expertise in driving Operational Excellence across diverse functions including: • Facility & Operations Management: Fleet management, access card control & security, housekeeping & pest control, F&B management, building maintenance, project execution, asset & inventory management. • Quality & Accreditation: Hands-on experience in JCI, NABH, ACHS standards, quality improvement plans, audits, and compliance. • Financial Acumen: Strong focus on P&L management, cost optimization, and achieving the right balance of expense vs. outcome. • People & Training: Skilled in manpower management, training & development (Certified Train the Trainer), and building high-performance teams. • Customer Experience: Dedicated to delivering customer delight through service excellence and continuous improvement. • Committee Involvement: Active member of multiple hospital committees including Hospital Infection Control, Scrap Committee, QSC, Food Safety, CRM & Grievance, Facility Safety, and OT Committee.

Country

India

City

Pune District

Industry

Hospital & Health Care

Skill

Job Description Development, Supply Chain Management, Teamwork, Procurement, Transportation Management, Office Administration, Supply Chain Operations, Vendor Relations, Facilities Operations, Event Management, Process Orientation, Operational Excellence, Negotiation, Presentations, Service-Level Agreements (SLA), Financial Controlling, Customer Satisfaction, Communication, Microsoft Office, Employee Engagement

Experience

Manager Administrations

Aditya Birla Memorial Hospital

2021-4 - Present · 5 yrs 6 mos

Pune, Maharashtra, India

General Administration

Manager Facility Operations

Apollo Hospitals Ahmedabad

2019-11 - 2021-3 · 1 yr 5 mos

Gandhinagar

Facility Operations

Senior Manager - Administration -Corporate Centre

Sterling Hospitals

2013-7 - 2019-11 · 6 yrs 5 mos

Ahmedabad Area, India

Facilities and Operations - Support Service 1. Responsible for the day to day operation of the hospitals, Prepare DMR , Handling registered complaint and resolve the complaint ,submit the report to concern authority. 2. Active Member in Monthly HICC (Hospital Infection Control Committee) meetings. , Monthly HMC ( Hospital Management Committee ) , Monthly Safety & Disaster Management Committee , Task Force Meeting related Daily Departmental Operations issues and Resolves. 3. Create safe and hygienic environment in the hospital to provide best possible health care services to the patients AND its Surrounding. 4. Ensure that Department Operations will deliver the highest quality of service as establish standard operating procedure by HICC. 5. Monitor and Inspect all areas in Hospitals premise ( Critical Zone / Non Critical Zone and monitor the protocol and procedure as set by HICC. and Core Team Member of NABH & QCI - SOP Audit all periodical documents. 6. Plan and Prepare of Monthly Maintenance Preventive , Near Miss, safety , machinery outlet 7. Training Schedule : Weekly / Monthly / Quarterly and Yearly - 5S / PPE/ MSDS/ Safety Precaution/ HHP 8. Handling Outsource Department Housekeeping and Linen & Laundry ,Patient Care Attendant , VENDOR Management , Inventory Management and 9. Budgeting & controlling cost for the Administration Department. 10. Procurement and Vendor Management of all the Indirect Costs. Overall preview Operational Excellence.

Hotel Operation Manager -Corporate (Sales and Service - Division)www.dwarkapalace.com )

Hotel Dwarka Palace Delhi

2012-6 - 2013-6 · 1 yr 1 mo

New Delhi

 Responsible for the day to day operation of the hotel, this will involve ensuring all policies and procedures are maintained and customer service is exceeded. • Plan and organize to Meet • Corporate Client and introduce our Organization and aim to increase revenue Strategy  Corporate Conference  Banquet Operations - Party Booking  Room Division ( Sales )  Food Sale – Seasonal food event • Deliver High Quality Service and increase revenue strategy. • Health and Safety Policy : HACCP /SHE/PPE. • Transport / Vendor Management/Office Mgt/Event Management/Quality Service Management /Material Safety Data Sheet / Training & Development/Client/Guest Relationship-Service Excellence

Manager - Operations - Support Services( Facility Management

Skyline Housekeeping Services Pvt Ltd and Rentokil , , Hyderabad

2009-8 - 2012-5 · 2 yrs 10 mos

Hyderabad

Facility Management Operation , Interact Clients and resolve issues and update Highest Quality of Service to Client..Induction to all new employee about Safety and Health Policy - HACCP/ SHE/PPE and 5S.

Manager HR & Facility Operations

Ramayya's Urology and Nephrology Institute and Hospitals Hyderabad

2006-8 - 2009-8 · 3 yrs 1 mo

HYDERABAD

Responsible for smooth operations of HR and Administration Such as HR -Generalist , Administration -Support Services Front Office , Catering ,Housekeeping , Billing, Admission,Security and transport management , Vendor Management , Pest Control as specialize hospitals require.

Senior Executive

RKHS and HHS

2001-8 - 2006-7 · 5 yrs

Gujarat - Sterling Hospitals/Sal Hospital/IIM - A'bad and Microsoft Hyderabad

Set Housekeeping Operations added to Man Management / Material Management / Inventory Management/ SOP/ Quality Control / Machinery Operational Track Record/ Plan Preventive Maintenance/ Resolve of Maintenance Complaint Track Record/ Training and Educate towards Infection Prevention/ 5S/ PPE/HHP and finally Customer/ Client Satisfaction Review .