Sanjay Nair
Senior Manager Information Technology Operations @ KNET "The Shared Electronic Banking Services Co."
About
Senior IT Service Delivery Manager - Specializing in IT operations management, service optimization, and digital transformation across banking, aviation, retail, automotive, and financial services industries. Leading service transformations across multiple industries, implementing enterprise-grade ITSM tools including Freshservice and ManageEngine. Securing ISO 20000 and ISO 38500 certifications and implementing digital workflows to lead service improvement programs. Expertise in managing enterprise-wide infrastructure support and improving service quality. Specializing in stakeholder management at the C-suite level and vendor relationship management. Reducing major incidents by up to 47%, improving first-time resolution rates from 5% to 30%, and implementing cloud-based ITSM solutions. Leading digital transformation initiatives that replace manual processes with automated workflows and encompassed knowledge management, business continuity planning, cybersecurity, and risk management. Connect with me or contact me on +965 65 078 442
Kuwait
Kuwait City
Financial Services
Service Delivery Management, IT Operations, IT Service Management, Digital Transformation, IT Governance, Regulatory Compliance, Business Process Improvement, Service-Level Agreements (SLA), Service Catalog, IT Transformation, Risk Management, Technology Change Management, Change Process, Internal Audits, External Audits, IT Projects, Cybersecurity, Client Services, Continuous Improvement, Stakeholder Management
Experience
Senior Manager Information Technology Operations
KNET "The Shared Electronic Banking Services Co."
Kuwait City, Al Asimah, Kuwait
Managed IT operations including 24/7 monitoring, service desk oversight, change management, ITSM implementation, regulatory compliance, ISO certification processes, and executive reporting.
Help Desk Manager
Automated Systems Company (ASC)
Kuwait City, Al Asimah, Kuwait
Led helpdesk operations providing support to Kuwait Airways Corporation staff, owned incident and service request management processes, improved first-time resolution rates, and optimized service delivery.
Unit Manager
National Bank of Kuwait
Kuwait City, Al Asimah, Kuwait
Oversaw an outsourced IT service desk and network operations center for a global banking organization, owned incident and problem management processes, led ITIL improvements, and reduced incident rates.
Services and Delivery Manager
Support Links Worldwide FZE
Sharjah Emirate, United Arab Emirates
Managed service delivery operations ensuring adherence to client requirements and service level agreements across multiple customer accounts.
Senior Information Technology Consultant
Araab for Trading
Kuwait City, Al Asimah, Kuwait
Provided IT consulting services to support business operations and technology infrastructure requirements.
Group IT Officer
ALSAYER Group
Kuwait City, Al Asimah, Kuwait
Managed IT operations and infrastructure across group companies ensuring consistent service delivery.
System Supervisor
Future EBS
Kuwait City, Al Asimah, Kuwait
Supervised systems operations and maintenance ensuring optimal performance and reliability of IT infrastructure and business applications.
Education
Bangalore University
Electrical and Electronics Engineering
Sanjay Nair's Contact Information
Phone
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