Sangeeth Radhkrishnan

Handled internal IT support projects for Muthoot Finance (NBFC). Gathered and documented business requirements from banking stakeholders. Worked with Agile and Waterfall methodologies. Used OpenProject for task and project tracking. Contributed to UI screen designs and wireframes. Analyzed and mapped banking workflows and processes. Involved in loan processing systems and customer data management modules. Coordinated with tech and QA teams for banking compliance updates. Assisted in UAT for core banking-related features. Ensured smooth communication between business and tech teams.

Collected and documented business requirements. Participated in presales activities, feasibility studies, and budget estimations. Adapted to Waterfall, Agile, and Hybrid methodologies. Managed Odoo implementations from version 14 to version 17. Conducted demos and training for customers and new employees. Maintained stakeholder communication and project documentation.

Creating a detailed business analysis, outlining problems, opportunities and solutions for a business. Oversee the sales process to attract new clients. Defining business requirements and reporting them back to stakeholders. Research and identify new market opportunities.

Profile verification of the client. Study requirements of the client and guide clients to choose their oversee program. Verify documents and crosscheck with the program they have chosen. Keep updated on the new programs introduced by the different countries.

Serves customers by providing product and service information and resolving product and service problems. Serves customers by providing product and service information and resolving product and service problems.

Serve customers on their queries and issues on their bank account. Assign complaints to the respective department. Guide and assist customers on the new products of the bank. Study and update new schemes and programs introduced by the bank.